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Online Member Meet-up

February 3, 12:00 pm - 1:00 pm

Diversity and inclusion – As IT Service Management professionals we are often drawn to using metrics and statistics to drive decision making and behaviours, however when considering the Diversity and Inclusion of our sector, using similar statistics may not drive the results and direction we are looking to achieve.

In this session our panel of experts would like to consider with you how we can nurture the next generation of IT Service Management talent in a way that encourages diversity of thought as well as creating inclusive environments for people from all backgrounds to have a fair chance and succeed in the IT Service Management sector.

Meet the panel

Chris Kingsbury – Service Configuration Management – With more than 18 years in the information technology industry, Chris has run our GTO Shared Service Configuration Management team for the UK for 10 years.  Having joined our Advisory team Chris has been able to use his experience in this area as well as wider Service Management knowledge and experience to provide guidance to Secure Government and Defence customers with their Service Management Strategy.  An ITIL qualified Service Control professional with a sound customer service background plus the ability to liaise and communicate at all levels. He is a dynamic and innovative thinker with attention to detail and the ability to work within agreed time scales.

Stacey Van Bergen – Account Management and Business Development – Following 4 years in the retail industry, Stacey joined CGI nearly 3 years ago to look after some of the accounts within the South East Metro region of the UK. Stacey’s responsibilities were not only to improve the service CGI offers to it’s clients, but to identify new opportunities in order to grow the business within current, and new logo clients. Stacey also spent nearly 2 of those years as part of the Project Management team for the GLA eCount for the London Mayoral Elections which ran successfully in May 2021. Stacey maintains great client relationships, while seeking new ways to reach potential new clients to extend CGI’s excellence.

Caroline Gundu – Senior Consultant – Caroline Gundu a senior business consultant at CGI working with blue chip companies to help build sustainable businesses for future by specialising on major digital and business transformation programmes in change delivery roles. Caroline is passionate about empowering women and young people in the workplace and is an advocate for diversity and inclusion. She is the former chair of the CGI UK Women’s Network who under her leadership grew the network to become the biggest diversity, equity and inclusion staff-led community group with over 250 members. The Women’s Network made an impact through raising money for charity, raising awareness on issues that affect women such fertility and career progression and recognising and celebrating outstanding talent in the business. Caroline currently chairs the Energy UK Young Energy Professionals Forum, which is a professional network of young professionals working in the UK sector with over 300 companies represented and 3000 members. Outside of work Caroline is a social media food content creator and a cookbook author.

Elisha Cooper – Consultant – Elisha is a Consultant in our Scotland business unit. She joined CGI as an undergraduate in 2013 and has over 8 years’ experience working across project, service delivery and business development. She has gained extensive client-facing and varied industry experience primarily in Education, Healthcare and Local Government. Passionate about making a difference both internally and externally as founder and chair of the UK BAME Network within CGI and externally through CSR initiatives.


We will consider questions such as:

  • What does diversity and inclusion mean to you?
  • Does the processes driven nature within IT Service Management drive out innovation?
  • Are we inclusive when it comes to enabling our Service Management professionals to succeed?
  • How have you successfully encouraged and driven diversity within your organisation?
  • How can we promote IT Service Management to a younger audience?
  • How can we take advantage of the diverse roles within IT Service Management?

Delivery Platform

This event will be delivered using Teams.

How much does it cost?

This event is FREE for all itSMF UK members.

If you are not yet an itSMF UK member, you’ll be shown the individual member annual fee once you click on register now – or you can find out more about membership by clicking here.



February 3
12:00 pm - 1:00 pm
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Online Delivery


itSMF Events Team
+44 (0)118 918 6500
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