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Community of Practice – Design and Transition Meeting

February 18, 12:30 pm - 1:30 pm

itSMF UK’s Communities of Practice (CoPs) provide the opportunity to bring together like-minded professionals to focus on areas of common interest. Our CoPs allow members to explore new ideas, challenge and discuss Service Management principles, practices, toolsets and frameworks.  If you have not heard of the Communities of Practice before or have yet to formally volunteer for a specific group, please click here for additional information.

Meeting Agenda

In this CoP Design and Transition meeting we will be discussing Quality Assurance in SIAM & Transition with a guest panel:

Yong Yuen He – QA Engineering Manager – Footasylum – Experience public speaker who believes in putting the team and people first. SME on QA, Accessibility, Agile Delivery/ways of working, SoX and GDPR.

William Porter – BJSS – Service Delivery Manager with extensive experience in financial services delivering and governing the operation of multiple global trading and related capabilities. Proven ability in service management, delivery, and improvement.

Stacey Birkett PhD – cinch – Lead Service Designer who has worked across many industries, helping clients to improve and transform business problems with Design. Specialises in Design Thinking | UX | Communication & Knowledge Sharing.

Michelle Major-Goldsmith J.P. – Kinetic IT – Lead Architect-SIAM Professional, Contributing Author-VeriSM & Founder Member of SIAM Foundation.
We will extend a warm welcome to any new members who are interested in joining our Community of Practice in the New Year.

Delivery Platform

This event will be delivered using Microsoft Teams.

How much does it cost?

This event is FREE for all itSMF UK members.

If you are not yet an itSMF UK member, you’ll be shown the individual member annual fee once you click on register now – or you can find out more about membership by clicking here.



February 18
12:30 pm - 1:30 pm
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itSMF Events Team
+44 (0)118 918 6500
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