MarsLander – flight checklist, Paracetamol
Captain’s log: stardate 22 July 2020 The Mission director rubbed his throbbing temples and shifted in his seat to relieve the pain from the pressure points caused by continual virtual […]
Headline news: we are open for business
I can’t have been alone in thinking to myself in January that ‘2020 looks like it is going to be a good year’. Last year itSMF UK refocused, restructured and […]
Opportunity to join the itSMF UK Board
Do you have what it takes to be part of the itSMF UK Board of Directors? Or do you have a colleague who fits the bill? If so, we would […]
Member events: are you ready to join us online?
The current pandemic has resulted in the suspension of several of our face to face member events. Since then the Committee Chairs, the itSMF UK operations team and myself have […]
ITSM – the next generation. MarsLander faces three new challenges
“To boldly go where no ITIL has been before. That is the challenge facing my Mission Control teams. In this series of three workshops I want the teams to demonstrate […]
Service and info security management standards: Asia leads the way
Why are there such large variations in adoption of industry standards across the world? I have been reviewing the exploitation of international standards in the UK, specifically ISO/IEC 20000-1 for […]
Online ITIL 4 simulation: join our pilot!
With the current uncertainty regarding Coronavirus, we are reviewing all upcoming events and working with our partners to move as many as possible online. One of our most popular physical masterclasses […]
How to manage yourself when home-working
Following up on his previous blog, Candy Candappa offers some useful hints and tips on working at home – when and where to work, and how to start and stop. […]
Managing a remote-working team in challenging times
Candy Candappa suggests some ways to re-think your management style in the light of enforced remote working. Let us have your thoughts below – are you really ready for remote […]
Talking business to the business
Diary entry, CEO of Parts Unlimited: 12 Feb 2020. 8.00. At least the crisp blue sky surrounding the BT Tower in London did something to raise my spirits. The latest […]
Make way for High Velocity IT!
High Velocity IT has recently captured the attention of the service management community as one of the four pillars of the new ITIL 4 Managing Professional. Mark Smalley, lead editor […]
The problem with problems – reflections from North region
Richard Horton reports on the latest itSMF UK North Region meet-up, where conversation turned to the question of problem solving and how it should be approached as a key element of service management.