‘Link the logo’ competition – we have a winner!
Our ‘Link the logo’ competition has now closed. We’ve picked one lucky entrant out of the hat, and we’re delighted to announce that the winner of a full free place at the ITSM23 conference and awards dinner is Lee Young of Leeds Building Society. Congratulations Lee and thanks to everyone who took part!
Webinar – Co-creating value in organisations
Co-creating value in organisations will help you understand how applying ITIL4 and value focussed Enterprise Service Management thinking to your organisation via a Community of Practice can enable you to co-create value for your colleagues, partners, and consumers.
Webinar – Alignment: Let’s get focused!
This session focuses on the critical value component of “Alignment”, extracted from the acclaimed book, “The V*A*L*U*E Formula”, which introduces and explains a fundamental model to help organisations maximise their stakeholder value.
Webinar – The Perfect Match: Your Service Desk and ITIL practices
Bringing the two worlds of Service Desk and ITIL together, this webinar will reflect on BT Enterprise’s journey over the last 2 years in getting these practices under one umbrella with great success.
Announcing the itSMF UK Challenge Cup – enter your team today!
The itSMF UK Challenge Cup is open to all member organisations and is FREE to enter.
Webinar – From SLA to XLA and back: an ITIL journey
Roman will talk about the role and positioning of experience management and XLAs in ITIL 4, including the ongoing update of the SLM practice guide.
Webinar – Crafting a Value Vision: Where do you think you’re going?
In collaboration with multiple itSMF country chapters, this is the 3rd instalment of the ‘VALUE’ webinar range. During this insightful, interactive and entertaining session Ken Wendle will focus on the critical value component of “Vision”.
Webinar – Value: It’s more than you think
In collaboration with multiple itSMF country chapters, this enlightening session – based upon in-depth research on the subject of “value” – explores the concept of value from multiple perspectives by Ken Wendle.
ITSM23 Opening Keynote & Awards Special Guest
With the release of the ITSM23 conference agenda just a couple of weeks away, we are delighted to announce our Opening Keynote & Awards Special Guest.
PSMA23: celebrating service excellence
Do you work with service management teams or practitioners who go beyond the call of duty in delivering first-class service? Is it time to recognise those achievements by sharing their stories with other members of our community? If so, look no further than the Professional Service Management Awards, which open on 17th April.
Webinar – Repairing ITIL’s blind eye
For more than 30 years, we have tried to solve the challenges of Business-IT Alignment, the challenges of getting in control of IT and the ever growing complexity, with practice-based frameworks. Join us to find out how the Dutch developed the Unified Service Management method (USM), as a companion to ITIL and other practice-based frameworks, ISO standards, and techniques like Agile and DevOps.
Webinar – Introduction to The V*A*L*U*E Formula
In collaboration with multiple itSMF country chapters, this webinar introduces the back-to-basics model, concepts and guidance on how to maximise your organisation’s value explored within the exciting book, “The V*A*L*U*E Formula”, by Ken Wendle.
