This webinar will delve into the merits of the service desk working much closer with the key associated ITIL functions. How can the service desk, change, problem, config, capacity, and supplier mgt do more than just co-exist in the same organisation? How can they actually thrive and improve the customer and employee experience simultaneously?
Valerie Wilson who is Head of Managed Service Operations at BT and itSMF UK board member will be delivering this webinar. Having brought together these two worlds in the last 2 years, Valerie is aptly positioned to reflect on BT Enterprise’s journey to merge service desks and ITIL practices under one umbrella with great success.
This webinar will be delivered using ClickMeeting.
This event is FREE for all itSMF UK members.
If you are not yet an itSMF UK member, you’ll be shown the individual member annual fee once you click on register now – or you can find out more about membership by clicking here.
Please register using the link below and access details will be sent to you 48 hours before the webinar start date. A recording of the webinar will be available here 24 hours after the live event.