One of the increasingly popular topics in the ITSM community is experience management and experience level agreements, aka XLAs. The opinions vary from “XLAs are a new silver bullet which should replace all other agreements and most of the rest of ITSM” to “XLA is merely another clause in an SLA, and we don’t have SLAs anyway”.
Roman Zhuravlev will talk about the role and positioning of experience management and XLAs in ITIL 4, including the ongoing update of the SLM practice guide.
Any questions about the new ITIL certifications and ITIL 4 Master designation are also welcome.
This webinar will be delivered using ClickMeeting.
This event is FREE for all itSMF UK members.
If you are not yet an itSMF UK member, you’ll be shown the individual member annual fee once you click on register now – or you can find out more about membership by clicking here.
Please register using the link below and access details will be sent to you 48 hours before the webinar start date.