Member Meet-up – Aligning for success!

Please join us for our next face-to-face itSMF member meet up scheduled hosted by BT in Manchester. During the session, we will be focusing on the value and importance of aligning with external standards.

Whether it’s formal ISO standards, Axelos’ ITIL® maturity framework, Cyber Essentials, or Service Desk Institute’s certification, the same question often arises: Is there a benefit?

Our main emphasis will be on sharing real user stories. We will explore why they pursued these standards, who was involved, what actions they took, lessons they learned, and, of course, the value of maintaining the accreditation.

Agenda

10:30 – Registration, welcome and coffee

11:00 – Session 1: Nicci Postlethwaite – BT

Nicci will share their experience of navigating the Axelos ITIL® Maturity assessment and Service Desk Institutes’ (SDI) Service Desk Certification.

11:45 – Session 2: Richard Horton – National Institute for Health Research

Richard will discuss the Clinical Research Network Coordinating Centre’s journey towards achieving ISO27001 accreditation and their subsequent Cyber Essentials implementation with its impact on the service management experience.

12:30 – Lunch

13:15 – Session 3:  Barry Corless – CGI

Barry will provide the perspective of an auditor, drawing from his experiences conducting SDI/ITIL audits and helping a healthcare start-up obtain ISO27001 certification during the pandemic.

14:00 – Q&A/Group discussion

14:30 – Close

Delivery Location

This event will in person at the BT offices in Manchester.

How much does it cost?

This event is FREE for all itSMF UK members and non-members.

REGISTER NOW!
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