This simulation is a powerful way to stimulate a new way of thinking within the IT Organisation. It helps employees better understand how to improve their own way of working from where they are now (traditional Service Management) towards a more Agile Service Management approach.
What does ITIL® 4 really mean for problem management professionals? At a special Focus Day in Bracknell in October, itSMF members discussed the subject and formulated some new guidance. In this webinar, Barry Corless will outline the findings of the event and launch the resulting paper, ITIL® 4: what does it mean for problem management?, […]
Major incidents are best avoided…but however many or few your organisation experiences, all eyes are on you. This need not be frightening, provided you follow a clear and effective roadmap towards service recovery.
The event will provide an opportunity for members to gather with other practitioners to share experiences, listen to guest speakers, and discuss key service management issues. It will also feature a brief itSMF UK update.
Many organisations have adopted Lean IT in order to increase customer satisfaction and to achieve greater strategic and financial value. This event will review key Lean IT concepts, as defined by the Lean IT Association, and give you an understanding of key Lean IT principles and techniques.
Providing great customer service in a technical environment demands a unique blend of skills – it’s not enough simply to possess the technical know-how. This masterclass aims to create the genuine willingness and desire to do the best for each customer, however challenging the situation!
In this webinar we provide a practical overview of what the BRM philosophy really is, how every organisation has an existing BRM capability, and how by advancing your BRM capability, will help you to move all of the Technology function to true converged strategic partners sharing ownership of business strategy and results.
The event will provide an opportunity for members to gather with other practitioners to share experiences, listen to guest speakers, and discuss key service management issues. It will also feature a brief itSMF UK update.
Post Incident reviews should be a rich source of learning and process improvement ideas, but are often difficult and politically charged. Join this webinar to learn about three essential tracks of review and activity - and find out why root cause is often not the most important thing.
The aim of our focus day is to pull together enough content to write a white paper “ITIL 4: What does it Mean for Service Transition?”. During the day we will explore how the latest evolution of ITSM best practice reshapes the role of Service Transition.
Ground Floor South
Burford House
Leppington
Bracknell
Berks RG12 7WW
Tel: +44 (0) 118 918 6500
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