Loading Events

Masterclass – Lean IT

March 3, 9:30 am - 4:30 pm
The call for applying Lean principles to IT organisations had been growing since the early 1990’s and, after decades of application and development of the Lean philosophy within production industries, the principles were transferred to service organisations. The key driver behind this development was the continued difficulty of IT to deliver the required value to its customers.
Lean Principles are concerned with:
  • Increasing customer value
  • Eliminating waste (work that does not add value)
  • Management as a facilitator
  • The involvement of all employees
  • Continual improvement
  • Preserving value with less work
Lean IT is an extension of Lean Principles, applied in an IT environment. The approach is a way of thinking and acting, focussing heavily on organisational culture. Lean IT is associated with the development and management of Information Technology products and services. Lean traces its roots back to people’s desire to create products. It consists of continuously evolving concepts and deeper thinking on business performance. Since Lean principles are applied in many contexts, tools and methods have multiple sources. However, many of the iconic elements of Lean come from the Toyota Production System.
Facilitated by John Greenwood, ITSM Architect at Microsoft who works daily with large private and public organisations helping them realign and improve their Service Management capability. This event is designed for ITSM professionals interested in or actively involved in improvement and change initiatives.  This will particularly interest those who wish to gain a better understanding of key Lean IT principles and techniques.

What will it involve?

Many organisations have adopted Lean IT in order to increase customer satisfaction and to achieve greater strategic and financial value. This one-day masterclass will review the key Lean IT concepts, as defined by the Lean IT Association, and cover the following subjects:
  • Introduction to Lean
  • The Lean IT Dimensions
  • Kaizen Continual Improvement
  • The A3 Method
  • Lean Leadership

How much does it cost?

Places are available to itSMF UK members for £295.00 + VAT. 

Not yet a member? You’ll be shown a price of £460 + VAT which includes an ‘Individual’ level annual membership.  To find out about other membership levels, benefits and costs please click here.


Please contact the office on 0118 918 6500 to discuss an on-site running of this event.


March 3
9:30 am - 4:30 pm
Event Categories:
Event Tags:


itSMF Events Team
+44 (0)118 918 6500


etc.venues Marble Arch
Garfield House, 86 Edgware Road
London, W2 2EA
+ Google Map
Scroll to Top