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Member Meet-up – Staines

March 12, 10:00 am - 4:00 pm

EVENT POSTPONED

Our next FREE member meet-up event for London & South East will take place at the ServiceNow offices in Staines on the 12th March. The event will provide an opportunity for members to gather with other practitioners to share experiences, listen to guest speakers, and discuss key service management issues. It will also feature a brief itSMF UK update.

We used to refer to an eternal triangle of ‘People, process and technology’ as the secret to success. Though recently we may have substituted ‘organisational capability’, ‘ways of working’ and ‘digital capability’, the success of digital transformation in your organisation depends on addressing those three and MORE.

This event will do just that with an ITSM slant. Our hosts ServiceNow will talk technology, the latest thoughts on adaption of ITIL 4 for problem management will look at ways of working and people. We take a look at ITSM through the eyes of a Director of Performance and Talent. Beyond ‘people, process and technology’ we will finish by looking at customer / employee experience and the emerging world of XLAs. 

Who is it for?

All itSMF UK members.

Agenda

TimeSession
09:30Registration & Refreshments
10:00Introduction
Barry Corless, Global Knowledge and itSMF UK Regional Chair
10:10The promise of Artificial Intelligence and Machine Learning in ITSM
Chris Ayres, Senior Advisory Solution Consultant, ServiceNow
11:00Refreshments & Networking
11:15ITIL 4 & problem management
Barry Corless presents the findings of the itSMF UK London & SE regional group’s white paper on adapting a vital practice to deal with digital issues.
12:00itSMF UK Update
12:15Lunch & Networking
13:15Our focus lies with our people
Poonam Patel of Marval poses the question what do we need to prepare our people to manage the ever-increasing rate of change within ITSM and Digital Transformation?
14:00Understanding the Experience Movement
Alan Nance of Citrus Collab insists that your battleground for relevance is moving away from People, Process and Technology to experience insights, design, delivery and management. Experiences are the future.
14:45Refreshments & Networking
15:00Open forum
15:30Close

How much does it cost?

This event is FREE for all itSMF UK members.

If you are not yet an itSMF UK member, you’ll be shown the individual member annual fee once you click on register now – or you can find out more about membership by clicking here.

REGISTER NOW!
Staines

Details

Date:
March 12
Time:
10:00 am - 4:00 pm
Event Categories:
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Event Tags:

Organiser

itSMF Events Team
Phone:
+44 (0)118 918 6500
Email:
events@itsmf.co.uk
Website:
http://www.itsmf.co.uk

Venue

ServiceNow Staines
Strata Building, 1 Bridge Streeet
Staines, Surrey TW18 4TW United Kingdom
+ Google Map
Phone:
01784 221600
Website:
https://www.servicenow.com/
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