The event will provide an opportunity for members to gather with other practitioners to share experiences, listen to guest speakers, and discuss key service management issues. It will also feature a brief itSMF UK update.
Post Incident reviews should be a rich source of learning and process improvement ideas, but are often difficult and politically charged. Join this webinar to learn about three essential tracks of review and activity - and find out why root cause is often not the most important thing.
The aim of our focus day is to pull together enough content to write a white paper “ITIL 4: What does it Mean for Service Transition?”. During the day we will explore how the latest evolution of ITSM best practice reshapes the role of Service Transition.
To operate without formal change and release management capabilities in place risks regular service disruption and adverse impacts to business operations. Instead, attend this event and learn how to minimise risk, reduce service outages, and increase efficiency across IT and business operations.
The event will provide an opportunity for members to gather with other practitioners to share experiences, listen to guest speakers, and discuss key service management issues. It will also feature a brief itSMF UK update.
The Digital Transformation Experience business simulation exposes the challenges of successful Digital Transformation and how to overcome them. This simulation explores ways to catalyse change in culture and highlights new ways of working that are required to deliver success.
This webinar will focus on the practical application of ITIL 4, using value streams and also highlighting the various areas of ‘professionalism’ that are now included as part of the ITIL 4 portfolio.
The event will provide an opportunity for members to gather with other practitioners to share experiences, listen to guest speakers, and discuss key service management issues. It will also feature a brief itSMF UK update.
In this webinar we provide practical guidance on the basic things you need to have in place to support the culture of Continual Improvement. Then, to help ‘kick start’ your approach we provide some simple practical no cost methods to help you identify and begin to progress improvement opportunities as part of the ‘day job’.
Everything is Problem Management! (or at least it should be). “A stitch in time..” and other proverbs are relevant, but the problem for many is how do you get started in making the switch from reactive work to genuine prevention.
Ground Floor South
Burford House
Leppington
Bracknell
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Tel: +44 (0) 118 918 6500
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