Our next free member event in the South West and Wales region will take place at the Land Registry offices in Plymouth. With a focus on Agile Service Management the event will provide an opportunity for members to gather with other practitioners to share experiences and listen to guest speakers.

Shift Left in ITSM is the concept of moving the activity of providing resolution support as close to the front line and customer as possible. By doing so, reducing wait time for customers, simplifying support activity, and reducing the actual cost of dealing with an incident. Sound appealing? Click through!

Join us in conjunction with Forrester Research for an event on customer experience (CX) in the digital world, taking a strategic view of digital CX, helping CIOs and heads of service management to shape and deliver world-class customer-centric solutions and the teams needed to deliver them.

This workshop will explore how to improve an existing, or get started with a new, service catalogue. We will discuss what a service catalogue is, why you need one, what the benefits are, and ensure that you take away the knowledge you need to achieve success in your organisation.

Our next free member event in Scotland will take place at the University of Glasgow. Featuring two presentations and a DevOps simulation, the event will also provide plenty of networking opportunities. See the agenda here.

Our next free member networking event will take place on 8th November at Telford Plaza, hosted by HMRC on the topics of IT asset management and configuration management. Please click-through to view the full agenda.

Discover how to create a flexible major incident process that restores service as quickly as possible; what you need to be doing in order to avoid stress and chaos, and effectively deal with any major incident that arises; plus much more in our dedicated Major Incident Management workshop.

ITSM18, our annual conference is a great opportunity to: gain new and advanced knowledge on service management topics, get practical ideas, solutions, and techniques related to all things service management, meet with the leading vendors of service management tools, and much more.

Our next free member event in the North will take place on 11th December and includes topics such as SIAM and Service Design. Join us to meet with fellow practitioners and discuss key service management issues.

ISO/IEC 20000 is a standard for service management that can be applied to IT and non-IT services. In this workshop, ISO/IEC 20000 guru Lynda Cooper reviews the third edition of the standard, and explains why certification makes such a difference to today's service-focused organisations.