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Annual Conference and Exhibition 2018

November 19 - November 20

Our next itSMF UK Annual Conference and Exhibition – ITSM18 – will take place on 19th and 20th November in Central London, and this year we are shaking things up from the traditional conference format to bring you even more learning and networking opportunities.

Check out the agenda now!

Day one will be traditional conference-style with four content streams covering topics such as Digital Transformation, DevOps, and traditional ITSM.

On day two, alongside the streams of conference presentations, we’re introducing a range of intensive 1.5-hour express workshops focusing on the essentials of service management, plus some interactive sessions to get the networking going. There’s something for everyone at ITSM18, from newcomers to experienced practitioners.

Why Attend?

ITSM18 will provide delegates with an opportunity to:

  • Gain new and advanced knowledge on service management topics, trends, and best practices.
  • Take away practical ideas, solutions, and techniques related to topics such as DevOps, knowledge management, cloud technologies, SIAM, customer experience, and the people challenges of service management.
  • Learn not just the “what you should be doing” and “why you should be doing it” but the practical side of “how to get started” and “how to improve”.
  • Build your network of peers and resources, collaborate on ideas, and discuss mutual challenges.
  • Meet with the leading vendors of service management tools, and other complementary service management offerings.
  • Learn more about the direction in which the industry is heading (the future of ITIL, how to cope with increased business expectations, etc.).
  • Discover new ways to encourage personal and professional development by learning more about the Professional Service Management Framework (PSMF) and accessing related case studies.


More Information

Book today – £750 + VAT member rate for the full conference (non-members £950) or £395 + VAT for one day (non-members £550).

In the run up to ITSM18 we will distribute further information about our exciting new format, core topic focuses, accommodation options, and more. Keep your eye on this page for the latest updates.


November 19
November 20
Event Category:


itSMF UK Conference Team
011 8 918 6500


etc Meetings (conference)
155 Bishopsgate
London, EC2M 3YD United Kingdom
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