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The Digital Customer Experience

October 17, 1:00 pm - 6:00 pm

The digitisation of traditional business services is transforming the customer experience is ways that would have been unimaginable a couple of years ago. Service management is at the heart of this rapid transformation, and for many organisations there’s only one opportunity to get it right.

The modern service management professional  – businessman, team builder, expert negotiator, technical strategist – requires a whole range of skills that are still relatively scarce in our industry, but finding the right people to lead your transformation is key to the long-term success of your business.

Join Forrester Research and itSMF UK for an afternoon of discussion and networking about customer experience in the digital world. This event takes a strategic view of digital CX, helping CIOs and heads of service management to shape and deliver world-class customer-centric solutions and the teams needed to deliver them.

Agenda

TimeAgenda ItemPresenterDuration
13:00 - 13:30Snacks and refreshments and networking (Sting Room)N/A30 Mins
13:30 - 14:30The Service Management ProfessionalBarclay Rae, itSMF UK60 Mins
14:30 - 15:30The Digital Service Broker: Digital Customer Experience and the Effect on ITSMDavid Wheable, Forrester Research60 Mins
15:30 - 15:45Refreshment breakN/A15 Mins
15:45 - 17.00Breakout session and conclusionsDavid Wheable, Barclay Rae, Duncan Watkins75 Mins
17.00 - 18.00Drinks reception (Sting Room)N/A60 Mins

Price

This event is free to senior managers in itSMF UK member organisations.  Not a member? Find out about membership benefits and costs here.

BOOK YOUR PLACE

Details

Date:
October 17
Time:
1:00 pm - 6:00 pm
Event Category:
Website:
https://itsmfuk.site-ym.com/events/EventDetails.aspx?id=1145754&group=

Organiser

itSMF Events Team
Phone:
+44 (0)118 918 6500
Email:
events@itsmf.co.uk
Website:
http://www.itsmf.co.uk

Venue

Forrester Research
265 Strand
London, London WC2R 1BH United Kingdom
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