Member Meet-up – Leeds
December 11, 2018, 10:00 am - 4:00 pm
Our next free member networking event in the North will be hosted by the University of Leeds on 11th December – a full agenda for which can be viewed below.
The event will cover the topics of SIAM and Service Design, as well as a brief itSMF UK update, and will provide an opportunity for members to gather with other practitioners to share experiences, listen to guest speakers, and discuss key service management issues.
Who is it for?
All itSMF UK members.
|09:30 - 10:00||Registration & Refreshments||30 Mins|
|10:00 - 10:10||Welcome & Housekeeping||Jennifer Smith |
itSMF North Regional Chair & IT Service Delivery Manager at Enact
|10:10 - 10:55||To be or not to be Digital” – Mind-set and cultural change at Skipton Building Society||Shan Beerstetcher|
Skipton Building Society
|10:55 - 11:15||Refreshment Break||20 Mins|
|11:15 - 12:00||Grand Service Design||Suzanne Slatter|
Service Management Consultant at Sopra Steria
|12:00 - 12:45||"Play it again ... and again and again. A lateral look at designing for successful services using a piano."||Richard Horton|
ITSMF Board Member & Service Portfolio Manager at NIHR
|12:45 - 13:00||itSMF Update||Richard Horton|
itSMF Board Member
|13:00 - 13:45||Lunch||45 Mins|
|13:45 - 14:45||Five Winning Ways - SIAM Bids||Anna Leyland|
Consulting Senior Manager at Sopra Steria
|14:45 - 15:30||TBC||Fiona Benoist||45 Mins|
|15:30 - 15:45||Close and Feedback Forms||Jennifer Smith |
itSMF North Regional Chair
How much does it cost?
For itSMF UK members it’s free. If you’re not an itSMF UK member, find out more by clicking here.