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Member Meet-up – Leeds

December 11, 2018, 10:00 am - 4:00 pm

Our next free member networking event in the North will be hosted by the University of Leeds on 11th December – a full agenda for which can be viewed below.

The event will cover the topics of SIAM and Service Design, as well as a brief itSMF UK update, and will provide an opportunity for members to gather with other practitioners to share experiences, listen to guest speakers, and discuss key service management issues.

Who is it for?

All itSMF UK members.


TimeAgenda ItemPresenterDuration
09:30 - 10:00Registration & Refreshments30 Mins
10:00 - 10:10Welcome & HousekeepingJennifer Smith
itSMF North Regional Chair & IT Service Delivery Manager at Enact
10 Mins
10:10 - 10:55To be or not to be Digital” – Mind-set and cultural change at Skipton Building SocietyShan Beerstetcher
Skipton Building Society
45 Mins
10:55 - 11:15Refreshment Break20 Mins
11:15 - 12:00Grand Service DesignSuzanne Slatter
Service Management Consultant at Sopra Steria
45 Mins
12:00 - 12:45"Play it again ... and again and again. A lateral look at designing for successful services using a piano."Richard Horton
ITSMF Board Member & Service Portfolio Manager at NIHR
45 Mins
12:45 - 13:00itSMF UpdateRichard Horton
itSMF Board Member
15 Mins
13:00 - 13:45Lunch45 Mins
13:45 - 14:45Five Winning Ways - SIAM BidsAnna Leyland
Consulting Senior Manager at Sopra Steria
60 Mins
14:45 - 15:30TBCFiona Benoist45 Mins
15:30 - 15:45Close and Feedback FormsJennifer Smith
itSMF North Regional Chair
15 Mins

How much does it cost?

For itSMF UK members it’s free.  If you’re not an itSMF UK member, find out more by clicking here.



December 11, 2018
10:00 am - 4:00 pm
Event Category:


University of Leeds, Devonshire Hall
Devonshire Hall, Cumberland Rd
Leeds, West Yorkshire LS6 2EQ United Kingdom
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