Co-creating value in organisations will help you understand how applying ITIL4 and value focussed Enterprise Service Management thinking to your organisation via a Community of Practice can enable you to co-create value for your colleagues, partners, and consumers.
Why does “getting things done” seem so difficult at times? You seem to be making progress when all of a sudden so many things just get in the way! This session focuses on the critical value component of “Execution”
This session focuses on the importance of synergy, the elusive power which comes from pulling the five value components together – and keeping them together through increased momentum.
In the rapidly evolving world of technology, AI's prowess in software licensing and cloud subscriptions is transforming business landscapes. But, like any powerful tool, it comes with its own set of challenges.
This webinar offers an in-depth look into renewing ITIL certifications. As ITIL represents the globally recognised Best Practice framework for IT Service Management, it's essential for IT professionals to keep their certifications current.
This webinar will describe Vodafone's journey to evolution from Problem Management to Reliability Management, the initiatives launched and future plans. When we look back a couple of years, the way our problem management process was set up was very reactive, with outdated practices, and we were not fully leveraging our opportunities nor addressing glaring gaps in terms of global reach.
ITIL 4 has brought the concept of value streams in the centre of service management. Indeed, service management practices only create value in the context of organization-wide value streams, never in isolation.
During this webinar, Rafal will present design thinking: an approach for designing user-centred products, services and processes.
This practical session will provide best-practice tips to help make best use of the LinkedIn platform - using the tools you already have, with no paid upgrades needed.
Join us for an insightful webinar, where we’ll dive deep into how IT Service Management (ITSM) can become a game-changer in your organisation's Digital Transformation journey. We’ll explore how ITSM can move beyond its traditional operational role to become a powerful strategic partner, driving innovation and aligning IT with your core business goals.
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