Join our lunch and learn panel for a Q&A session where industry professionals share their view of points to consider on the challenges of availability management and the ever-changing market.
We are going back to basics on risk management so if you're new to risk management, whether it's due to being subject to the new DORA regulations, or you just need to add a risk management component to your ITSM environment, then Friday the 13th is actually your lucky day.
In this session, you will learn how to create a Journey Map, and the key datasets that need to be captured that help you see what is happening today v’s where you need to be tomorrow and help you on the path toward meeting your desired goals and strategy.
Once our controls are in and running, then we may feel that we are managing our assets and reaching compliance. But how do we get to that point? What leadership should we be providing and how do we communicate with our leaders?
Learn how Service Design as a practice was established, with a dedicated process owner, as part of the wider Service Management Team at the University of Birmingham.
Join us for this itSMF UK Scotland regional in-person member meet up to see some real-world examples of Agentic AI/AITSM in action.
Join our lunch and learn session to takes a close look the Service Transition offering within the Department for Work and Pensions.
Join us for an inspiring Women in ITSM session that tackles one of the biggest barriers to success - your inner critic
Join this session to hear how you can apply the lessons and practical steps learnt at DWP to help strengthen your Service Design offering.
When everyone “owns” the service, nobody really does. This sharp, hands-on itSMF workshop strips away comforting theory and tackles accountability where it actually breaks in complex, multi-supplier SIAM environments.
FREE for itSMF UK members, join us for a line-up of ITSM practitioners presenting ITIL case studies and deep-dive practice views. Settle into your seat at the British Motor Museum, network with other attendees, and join us on a journey of service management improvement with speakers from Bupa, The Salvation Army, Vodafone and PeopleCert.
17 September, 09:30 – 16:30