Service Design and Transition CoP – The Benefits of Early Engagement for Service Design

Last year DWP embarked upon one of their largest CSI and process improvement initiatives: transforming their approach to Service Design by engaging earlier with project delivery teams – fully embracing the ITIL 4 principle of value co-creation and integrated practices.

Previously, their Service Design and Service Transition teams worked in parallel, which often resulted in duplicated effort, last-minute design re-work and compressed design timelines. By shifting the Service Design function left in the delivery lifecycle, they were able ensure that services are designed with robust architecture, clear interfaces, and embedded service management practices from the outset. This early engagement has led to smoother transitions, fewer surprises and services that truly meet business and customer needs.

Join this session to hear how you can apply these lessons and practical steps to strengthen your Service Design offering.

Delivery Platform

This event will be delivered using Microsoft Teams.

PeopleCert ITIL CPD Points

itSMF UK members will automatically earn 1 ‘Community’ ITIL CPD point for attending this event – more details available here.

How much does it cost?

This event is FREE for all itSMF UK members.

If you are not yet an itSMF UK member, you’ll be shown the individual member annual fee once you click on register now – or you can find out more about membership by clicking here.

Please register using the link below and access details will be sent to you 48 hours before the webinar start date.

REGISTER NOW!

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