Masterclass – XLA Design
The focus for this masterclass is to help organisations understand what experience is, why it is important and key considerations when implementing experience measures/XLAs.
£295
5 events found.
Online Events
Events
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Online Delivery
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Masterclass – XLA Implementation and the XMO
Online DeliveryThis masterclass enables organisations to successfully measure and manage their XLAs including, when is happy, understanding sentiment, matching X-Data, O-Data and T-Data together, building dashboards and what skills and competencies are required in an XMO and on how to manage experience and XLAs. In this class we assume that XLAs have been/are soon to be designed and so focuses on the requirements to successfully implement, manage and govern experience through an XMO.
£295 -
Masterclass – Problem Management
Online DeliveryProblem Managers are often given an impossible task and few resources. This masterclass focuses on how top Problem Managers ensure their teams work efficiently, even with limited resources.
£295 -
Masterclass – AI Governance
Online DeliveryAI is challenging how organisations govern technology, exposing gaps between formal structures and everyday practice. This masterclass helps participants assess governance effectiveness, identify AI-related risks, and strengthen accountability. Drawing on ITIL 5 governance patterns and the ITIL AI Governance white paper, it provides practical tools and actionable insights.
£295 -
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Service Design & Transition CoP – Designing with Clarity: Service Blueprinting in Action
Online DeliveryThis session will highlight how service blueprinting supports the creation of robust Service Design Packages, helping to ensure that services are not only designed for users but are also operationally sound and supportable.
Free