Webinar – Scopism Global SIAM Survey 2026: The Trends Shaping SIAM
Now in its ninth year, the Scopism Global SIAM Survey provides a unique view of how service integration and management is evolving around the world. Drawing on the experiences of organisations using, implementing and supporting SIAM, the 2026 research highlights where organisations are making progress, where challenges remain, and how priorities are changing.
In this joint session with Scopism and Atos, we’ll explore some of the most significant findings from the 2026 survey and discuss what they mean in practice. We’ll look beyond the headline numbers to consider the trends shaping SIAM today, including the business case and return on investment, changing service ecosystems, governance and collaboration, and the growing impact of AI and automation.
We’ll also bring together perspectives from Scopism and Atos to discuss what we’re seeing in the market and how the research compares with real-world experience.
Join us to explore:
- The key findings and emerging trends from the 2026 Global SIAM Survey
- Where organisations are seeing measurable value from SIAM
- The most common barriers to SIAM success
- How SIAM priorities and operating models are evolving
- What AI, automation and increasingly complex service ecosystems mean for SIAM
- What the findings suggest organisations should be focusing on next
Whether you are already working with SIAM, planning your next phase, or simply trying to understand where the market is heading, this session will provide practical insight grounded in nine years of global research.
Presenters
Claire Agutter is a service management leader, author and speaker focused on how organisations can successfully manage increasingly complex service ecosystems.
With more than two decades of experience in service management, she is the founder of Scopism, the global specialist in service integration and management (SIAM), and has played a leading role in developing and sharing SIAM good practice worldwide. Through Scopism’s publications, research, community, events and advisory services, Claire works with organisations and service providers to explore the changing nature of service delivery, including multi-provider ecosystems, AI, governance and service integration.
In 2025, Claire was recognised by SDI as a Distinguished Industry Contributor and received the itSMF UK Paul Rappaport Lifetime Achievement Award for her contribution to IT service management.
Parmjit Singh is a Service Architect within the Atos SIAM Practice, with over 20 years of Service Management, SIAM capabilities, and multi-supplier operating models across complex public and private sector organisations.
Alongside his SIAM expertise, Parmjit has a particular interest in the responsible adoption of Artificial Intelligence. He has completed studies with the London School of Economics (LSE) and the University of Bristol, focusing on AI ethics, governance, and the societal impact of emerging technologies, enabling him to bring a balanced perspective on innovation, accountability, and responsible AI deployment.
A recognised SIAM practitioner and industry contributor, Parmjit combines strategic leadership with practical delivery experience, that drive continual improvement and successful business outcomes.
Delivery Platform
This webinar will be delivered using ClickMeeting (test your connection here).
PeopleCert ITIL CPD Points
itSMF UK members will automatically earn 1 ‘Professional Education’ ITIL CPD point for attending this event – more details available here.
How much does it cost?
This event is FREE for all itSMF UK members.
If you are not yet an itSMF UK member, you’ll be shown the individual member annual fee once you click on register now – or you can find out more about membership by clicking here.
Please register using the link below and access details will be sent to you before the event start date. A recording will be available here 24 hours after the live event.
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