Webinar – Practice Whitepapers – Change Management
As a membership body, we have a unique opportunity to bring together the experiences and perspectives of practitioners from across sectors, industries and organisation sizes. To support the development of our latest Change Enablement whitepaper, we interviewed a cross-section of itSMF UK members to understand how Change Management is perceived today, how it has evolved over the past decade, and the challenges and opportunities shaping its future. This webinar will share the key findings from that research, highlighting common themes and contrasting approaches from organisations at different stages of their Change Enablement journey.
Taking place alongside the publication of the whitepaper, this session will explore how member organisations are responding to the impact of AI, automation, digital products and new delivery models, while continuing to balance speed, innovation and service stability. We’ll discuss how Change Management success is being measured, how organisations are communicating and demonstrating value, and what practitioners believe needs to change to meet future demands.
Whether you’re a Change Manager, Service Management professional, IT leader or transformation practitioner, this webinar will provide practical insights, peer experiences and early access to the findings contained within the new itSMF UK Change Enablement whitepaper.
Presenter
Marida Lotz-Henning has spent over two decades in IT Service Management, progressing through multiple ITIL roles and leading ITIL Operations on secure sites. Now shaping Computacenter’s global ITIL services, including Change Enablement—she works closely with experts to ensure offerings evolve with market demands, security needs, and business goals.
Delivery Platform
This webinar will be delivered using ClickMeeting (test your connection here).
PeopleCert ITIL CPD Points
itSMF UK members will automatically earn 1 ‘Professional Education’ ITIL CPD point for attending this event – more details available here.
How much does it cost?
This event is FREE for all itSMF UK members.
If you are not yet an itSMF UK member, you’ll be shown the individual member annual fee once you click on register now – or you can find out more about membership by clicking here.
Please register using the link below and access details will be sent to you before the event start date. A recording will be available here 24 hours after the live event.
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