Online Event – AI in Change Management: Using AI to support safer, smarter change – Lunch & Learn
AI is already beginning to reshape how IT service teams operate; from automation and diagnostics to knowledge management, incident resolution, and customer experience. The real question for service organisations isn’t whether AI is coming, but whether we’re ready for it.
Change Management plays a vital role in maintaining stability while enabling innovation. As IT environments become more complex, organisations are exploring how AI can help improve risk assessment, impact analysis and change decision-making.
In this session, Vawns Murphy will explore how AI can support Change Management by analysing historical change and incident data, identifying patterns and helping teams better understand the potential impact of proposed changes. AI can also support more informed decision-making by highlighting risk indicators and providing insights from previous change outcomes.
As part of the session, we will explore practical use cases, looking at where AI can realistically support change planning, risk assessment and post-implementation learning.
We will also discuss the foundations required to make this effective, including reliable historical change data, clear change processes and strong integration between change, incident and problem management practices.
Delivery Platform
This event will be delivered using Microsoft Teams.
PeopleCert ITIL CPD Points
itSMF UK members will automatically earn 1 ‘Community’ ITIL CPD point for attending this event – more details available here.
How much does it cost?
This event is FREE for all itSMF UK members.
If you are not yet an itSMF UK member, you’ll be shown the individual member annual fee once you click on register now – or you can find out more about membership by clicking here.
Please register using the link below and access details will be sent to you 48 hours before the webinar start date.
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