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Online Masterclass – Pragmatic Continual Improvement

Online Delivery

As ITSM practitioners how can we get started in identifying and progressing Continual Improvement opportunities and how best do we ensure we can demonstrate the business benefits delivered? Find out how here.

£295

Online Masterclass – The Kanban Method

Online Delivery

We discuss what Kanban is, how it compares to other management tools and how it is practiced. We'll help you understand who you are, where you are within your organisations network of services, what you can do to improve your service performance and your organisations fitness for purpose.

£295

PSMA22: your awards questions answered

Nominations are now open for this year’s awards – further details here – and all entries need to be registered by the end of June. If you are considering making a nomination but have questions about the categories, deadlines or judging process, please join us for an informal webinar on 8th June at 12.00. After a short […]

Online Masterclass – Post Incident Review

Online Delivery

Join us for this Kepner-Tregoe masterclass, designed for Major Incident Managers and Problem Managers and delivered over two days via WebEx.

£295

SM Forum – AI: how are we doing so far?

Online Delivery

What has AI achieved to date and what does the future hold? This virtual Service Management Forum brings together industry analysts and researchers, service providers and end users to discuss the real impact of AI and its implications for business and society.

Free

Community of Practice – Strategy and Planning Meeting

Online Delivery

We will invite a Service Improvement/Transformation panel of experts to discuss how best to address service improvement challenges and opportunities plus questions from the floor/attendees.

Free