Community of Practice – Strategy and Planning Meeting
An informal catch up and open discussion with Strategy and Planning chair and community members.
An informal catch up and open discussion with Strategy and Planning chair and community members.
As ITSM practitioners how can we get started in identifying and progressing Continual Improvement opportunities and how best do we ensure we can demonstrate the business benefits delivered? Find out how here.
An informal catch up and open discussion with the Design and Transition chair and community members.
We discuss what Kanban is, how it compares to other management tools and how it is practiced. We'll help you understand who you are, where you are within your organisations network of services, what you can do to improve your service performance and your organisations fitness for purpose.
Nominations are now open for this year’s awards – further details here – and all entries need to be registered by the end of June. If you are considering making a nomination but have questions about the categories, deadlines or judging process, please join us for an informal webinar on 8th June at 12.00. After a short […]
Cloud transformation - On Premise based Services and the transition to Cloud Services
Join us for this Kepner-Tregoe masterclass, designed for Major Incident Managers and Problem Managers and delivered over two days via WebEx.
What has AI achieved to date and what does the future hold? This virtual Service Management Forum brings together industry analysts and researchers, service providers and end users to discuss the real impact of AI and its implications for business and society.
We will invite a Service Improvement/Transformation panel of experts to discuss how best to address service improvement challenges and opportunities plus questions from the floor/attendees.
This masterclass is designed to aid IT Leaders and Practitioners get started in establishing the principles supporting a Cloud Centre of Excellence.