Service management – where do I start?

Service management as a profession is often overlooked alongside more familiar job choices. As the function that manages the delivery of IT services (and increasingly other business services) to customers, it attracts individuals from a range of backgrounds, developing their knowledge and expertise in such areas as change enablement, incident and problem management, service design, knowledge and supplier management, all with the overriding objective of improving service delivery.

There are many routes into service management, and a wide range of options for those who choose it as a career direction. But where do you start? How transferable are your current skills to the service management world? And what opportunities and challenges are you likely to face in a career in service management?

This evening seminar, free to attend and devised and led by members of the IT Service Management Forum (itSMF UK), aims to answer these questions and help you make a start in service management.

To all experienced ITSM professionals: please share this invitation with friends and family who are new to service management, to help explain why we consider our profession an excellent career choice.

AGENDA

18.30    Introduction.

Karen Brusch (Arqiva), Claire Drake (Fujitsu) and Val Wilson (BT), itSMF UK Board

What is service management and why does it offer an excellent (if underrated) career path for young professionals with an interest in business and customer service? What are the roles, skills and qualifications required for this line of work?

19.00    Initial steps in service management

Lucy Banks, Barclays and Hannah Hammonds, Prolific

The winner and runner-up in last year’s itSMF UK Young ITSM Professional award talk about why and how they came into service management, what they find rewarding and challenging about their respective roles, and the new directions that are open to them in the future.

19.30    Service management – what next?

itSMF UK Team

itSMF UK can help those interested in service management to assess their own skills and find out more about the various roles available. In this session, we explain how to access the PSMF self-assessment tool, which is free to all those taking part in this session, and outline our special student membership package.

19.50    Closing questions and answers

20.15    Close

DELIVERY PLATFORM

This event will be hosted on Zoom.

REGISTER NOW!