Major Incident Management is a critical function for all organisations, but what should you be considering as you evaluate your Major Incident Management function in 2022?
This masterclass will explore how to improve an existing service catalogue, or get started with a new one. We will discuss what a service catalogue is, why you need one, what the benefits are, and ensure that you take away the knowledge you need to achieve success in your organisation.
Asset Management and the CMDB in a cloud environment.
For many organisations, the CAB is the source of endless frustration with change management. Join us for a discussion that will change the way you think about the CAB.
An informal 30 minute catch up between the Community Chair and members which will allow for open questions and answers, and a chance to provide feedback on future CoP plans including which topics we will cover and early drafts of our ITSM22 Conference session.
An informal 30 minute catch up between the Community Chair and members which will allow for open questions and answers, and a chance to provide feedback on future CoP plans including which topics we will cover and early drafts of our ITSM22 Conference session.
This will be a joint Community of Practice virtual meeting discussing all things to do with Business Continuity and Disaster Recovery.
Join us for an introduction to Knowledge-Centred Service (KCS®) - an emerging best practice for knowledge management that integrates the creation and maintenance of knowledge into the problem solving process.
An informal catch up and open discussion with the Design and Transition chair and community members.
DevOps is weird. It's hard to pin down yet it has proven to be valuable. This webinar explores what it is and isn't, and the kind of value that organisations get out of the investment.
Ground Floor South
Burford House
Leppington
Bracknell
Berks RG12 7WW
Tel: +44 (0) 118 918 6500
Disclaimer: Our member environment runs on a separate system. As such, when navigating to member areas on this website you may notice that you are redirected to a different environment.
