Community of Practice – Management of Service Meeting
In this meeting we will review Service and Management Reporting.
Free
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In this meeting we will review Service and Management Reporting.
To operate without formal change and release management capabilities in place risks regular service disruption and adverse impacts to business operations. Instead, attend this event and learn how to minimise risk, reduce service outages, and increase efficiency across IT and business operations.
An informal catch up and open discussion with Strategy and Planning chair and community members.
This masterclass introduces Experience Level Agreements (XLAs) and uses interactive studies and exercises to nail down the concept of XLA, setting attendees on a solid path beyond ITIL, SLAs, and KPIs into a new perspective of XLAs and performance outcomes.
This simulation is for managers and team leads to learn what SAFe is all about and how to use it and for employees who work in teams and want to learn how to apply SAFe principles in their own work.
We are delighted to announce this brand-new Masterclass aimed at those new to IT Service Management. By the end of the day, attendees will be able to understand best practice for key areas in IT Service Management, how they work together, and most importantly what each practice needs to do for them all to work cohesively to provide ultimate value for the customer.
As ITSM practitioners how can we get started in identifying and progressing Continual Improvement opportunities and how best do we ensure we can demonstrate the business benefits delivered? Find out how here.
In this webinar, HSBC’s Global Head of Incident Management Andrew Skinner explains why the bank undertook this ground-breaking project, the roles that their partners and stakeholders played, the lessons learned along the way, and the benefits achieved.
This simulation is a powerful way to stimulate a new way of thinking within the IT Organisation. It helps employees better understand how to improve their own way of working from where they are now (traditional Service Management) towards a more Agile Service Management approach.
This webinar provides an overview of version 3.0 launched this October which can be used to streamline and automate IT value streams and mature your digital operating model.
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Burford House
Leppington
Bracknell
Berks RG12 7WW
Tel: +44 (0) 118 918 6500
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