Knowledge Centered Service (KCS®) is an emerging best practice for knowledge management in support organisations. KCS creates profound short-term benefits and in the long-term repositions support as a strategic, value creating organisation.
To help you:
This event is aimed at the Beginner/Intermediate level. Facilitated by Knowledge Management experts, Upland Software, this event is designed for ITSM professionals either looking to get started with formal knowledge management or looking to improve their existing efforts.
In this 2 x 1/2 day interactive workshop we will cover:
Attendees are welcome, and encouraged, to bring their own real-world scenarios for discussion if they are comfortable with sharing them.
Benefits include, but are not limited to:
KCS is a proven methodology that integrates the creation and maintenance of knowledge into the problem solving process. KCS improves the speed, accuracy and consistency of support by providing support analysts (knowledge workers) access to the experience of the entire support organisation. This methodology has been developed through the collective thinking and experience of the members of the Consortium for Service Innovation. For more information about KCS and the Consortium visit the web site at www.serviceinnovation.org.
This online Masterclass will be delivered over two days, during the hours of 13:00 – 17:00 each day, using the GoToWebinar platform. You can join a test session here.
Places are available to itSMF UK members for £295.00 + VAT.
Not yet a member? You’ll be shown a price of £460 + VAT which includes an ‘Individual’ level annual membership. To find out about other membership levels, benefits and costs please click here.
Please contact the office on 0118 918 6500 to discuss an on-site running of this event.
KCS®, is a service mark of the Consortium for Service Innovation™.