Building a CMDB: some secrets shared
I have worked with many organisations who set out on the journey of building the perfect Configuration Management Database (CMDB): a single entity that contains everything they could ever want […]
POP! The Power of People
February 18 15:55 EST (20:55 GMT) Perseverance lands on Mars. Unfortunately this was somewhat later than the itSMF UK MarsLander team, who successfully completed their touchdown at 15:30 GMT. Pipped […]
Strategy and Planning: reflections of a Community of Practice Chair
2021 is already shaping up to be an exciting year for itSMF UK. Writing this at the time of the pandemic and lockdowns might sound odd so stick with me […]
Lean – what the heck is that?
I finally became a consultant and trainer after years of being a CIO or IT Director. I had always been in IT and held many of the typical roles: Service […]
Digital and IT Strategy: the next step for ITIL 4 leaders
ITIL 4: Digital and IT Strategy, or DITS for short, is the last book to be released in a series of five books, each with a different set of global authors. There is an associated 3-day DITS course, which includes in-class practical assessments and an exam. This blog provides an overview of frequently asked questions on the DITS book, including why it’s an essential read for digital leaders, and a summary of some of my favourite topics.
Value Stream Mapping
What exactly is value stream mapping, and what does it have to offer for today’s enterprise? Dan Breston explains. “Value stream analysis is much harder when you have thousands […]
Welcome to the Communities of Practice
As mentioned in our Member Events blog in August, itSMF UK have been reviewing our Specialist Interest Groups (SIGs) to decide whether they are still structured and formatted in the […]
Getting started with the Kanban Method
Kanban is a highly visual, collaborative and increasingly popular service management and continuous improvement method. There are many confusing perspectives on what Kanban is and is not. Is it a […]
Getting started with digital transformation/evolution
Digital transformation is a large and highly convoluted subject on which many books have been written. Although I have tried to address the most essential elements of getting started with […]
Learning lessons from COVID-19 research
itSMF UK Board member Richard Horton offers some insights into the global research activity to develop a COVID vaccine, and suggests how our own communities of practice can help with […]
itSMF events: a meeting of like minds
Having worked in Service Management for around 15 years, I still find it hard to explain to my friends exactly what it is that I do. Even my own family […]
MarsLander – flight checklist, Paracetamol
Captain’s log: stardate 22 July 2020 The Mission director rubbed his throbbing temples and shifted in his seat to relieve the pain from the pressure points caused by continual virtual […]
