ITSM – the next generation. MarsLander faces three new challenges
“To boldly go where no ITIL has been before. That is the challenge facing my Mission Control teams. In this series of three workshops I want the teams to demonstrate […]
Create, Deliver and Support – a view from the ‘engine room’ of ITIL 4
Create Deliver Support (CDS) – is one of the 4 Managing Professional guides for ITIL 4 from AXELOS, offering some truly original thinking around the core ITSM practices and the […]
Service and info security management standards: Asia leads the way
Why are there such large variations in adoption of industry standards across the world? I have been reviewing the exploitation of international standards in the UK, specifically ISO/IEC 20000-1 for […]
How to manage yourself when home-working
Following up on his previous blog, Candy Candappa offers some useful hints and tips on working at home – when and where to work, and how to start and stop. […]
Managing a remote-working team in challenging times
Candy Candappa suggests some ways to re-think your management style in the light of enforced remote working. Let us have your thoughts below – are you really ready for remote […]
Talking business to the business
Diary entry, CEO of Parts Unlimited: 12 Feb 2020. 8.00. At least the crisp blue sky surrounding the BT Tower in London did something to raise my spirits. The latest […]
Make way for High Velocity IT!
High Velocity IT has recently captured the attention of the service management community as one of the four pillars of the new ITIL 4 Managing Professional. Mark Smalley, lead editor […]
The problem with problems – reflections from North region
Richard Horton reports on the latest itSMF UK North Region meet-up, where conversation turned to the question of problem solving and how it should be approached as a key element of service management.
Cloud computing: make it about the business!
Mark O’Loughlin considers the challenges of effective cloud management, the topic of our next SMtech event.
MarsLander marches on
Mark Smalley takes the Marslander ITIL simulation to the next level.
Watch out for silos and don’t eat the elephant!
Mark McGinn reports on the recent itSMF UK SMtech Forum on Asset Management.
Reflecting on DOES19: convergence and people-focussed IT
This year’s DevOps Enterprise Summit (DOES19) provided a good opportunity to catch up with one of the signature global events at the leading edge of our industry. Here are some thoughts and themes from that event, based on a few selective discussions with key figures in the DevOps community.
