For many years in IT service management (ITSM), we’ve been extolling, nay evangelising, about the importance of the Service Design
Anthony Oxley
September 27, 2017
Copyright © 2025 itSMF UK. All rights reserved.
For many years in IT service management (ITSM), we’ve been extolling, nay evangelising, about the importance of the Service Design
This is a guest post, contributed by Sanjeev NC, Freshworks. We used to believe that the only way for people
This is a guest post, contributed by Mark Smalley, IT Paradigmologist, ASL/BiSL Foundation If you’ve been attending IT service management
Metrics! Bah! We’ve measured in IT for years all sorts of things like: quality, cost, safety, people, customers, availably, reliability,
Why do we do processes? When Service Management theory is structured around using them it seems a bit of a
I was talking with a developer at an event the other day, who was cursing the “cult of DevOps”. Quite
I’m fortunate enough to attend multiple IT service management (ITSM) and IT industry-related conferences each year – in the capacity
Fake News is in the news these days. Of course, there is a degree of circular argument in whether you
Studying for an MBA is particularly hard if you try to do it alongside a full-time job. Mine took six
This is a guest post, contributed by Joe McGee, Leadership Founder and Consultant at McGee Leadership. In leadership, whether in
Recently I had the privilege of being asked to develop and subsequently deliver an itSMF UK workshop on “Practical DevOps”
Like a phoenix from the ashes, the IT service management (ITSM) podcast foursome are back with their usual mix of
Ground Floor South
Burford House
Leppington
Bracknell
Berks RG12 7WW
Tel: +44 (0) 118 918 6500
Disclaimer: Our member environment runs on a separate system. As such, when navigating to member areas on this website you may notice that you are redirected to a different environment.
