Online Member Meet-up – How to get the most out of your IT Consultants
This is a one hour panel discussion and Q&A investigating the role of ITSM consultants in organisations, and how to get the best out of them.
Member Meet-up – Aligning for success!
This in person member meet up will focus on the value of alignment with external standards. We will explore why these standards were pursued, who was involved, what actions they took, lessons they learned, and of course, the value of maintaining the accreditation.
Member Meet-up – Customer experience
People will forget what you said, people will forget what you did but people will never forget how you made them feel and have we stopped caring about customer service in the UK? Come and hear more….
Online Member Meet-up – Major Incident Management: best practice, trends and insights
Major Incident Management is a critical function for all organisations, but what should you be considering as you evaluate your Major Incident Management function in 2022?
Online Member Meet-up – Green IT and Service Management: How big is your mailbox?
Along with a knowledgeable panel, we will be discussing the concept of sustainable IT and what this means to Service Management and what are organisations doing to drive sustainability and how can we contribute as Service Managers.
Member Meet-up – Continual Improvement with a View
CI with a View – From culture to Kanban, from motivation to measurement, join us for an interactive session exploring what continual improvement means in our industry.
Member Meet-up – Why did we ever do it that way?
It’s been challenging to adapt to new ways of working and providing services, but it has made us question what we do and why/how we do it. In this interactive session we’ll look at some real-world examples of things we’ll never do or look at in the same way again.
Online Member Meet-up
Our panel of experts will discuss how we can nurture the next generation of IT Service Management talent in a way that encourages diversity of thought as well as creating inclusive environments for people from all backgrounds to have a fair chance and succeed in the IT Service Management sector.
Online Member Meet-up
itSMF UK are delighted to welcome John Jenkins and Jim Donnelly from Allstate Northern Ireland and Chris Kingsbury from CGI as the presenters for our next online Member Meet-up event on Why have a CMDB and how do you drive value from it?
Online Member Meet-up
itSMF UK are delighted to welcome Matt Hall from Quilter and Stin Mattu from Upland Software as the presenters for our next online Member Meet-up event. Facilitated by Member Group Chair Chris Kingsbury, this interactive event will focus on Knowledge Management.
Online Member Meet-up
This will be an interactive session covering topics such as: Is ITIL or your framework of choice still working for you? Has ITIL ever really worked? Can Enterprise Service Management really benefit your organisation or is just too difficult to make happen?
Online Member Meet-up
The team at HMRC have experienced a tumultuous 12 months due to Covid. New and updated IT systems have had to be developed at speed to support UK government and HMRC have had to adjust to changing work practices for their own teams
