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Online Member Meet-up

March 30, 12:00 pm - 2:00 pm

Online Member Meet-up

itSMF UK are delighted to welcome HMRC as the presenters at our next online Member Meet-up event.

The team at HMRC, led by Cheryl Hartley, Deputy Director of Service Management and Operations, have experienced a tumultuous 12 months due to COVID-19. New and updated IT systems have had to be developed at speed to support UK government and HMRC have had to adjust to changing work practices for their own teams. Two sessions will allow HMRC to take us through their journey, explain how they managed to achieve the successful IT schemes they have done, whilst balancing this against the needs of their staff.


TimeSession Details
12:00 Welcome & Introductions - Claire Burn, Director for Member Events, itSMF UK
12:10 Delivering the shift from office based to home based working - HMRC, David Pestell & Mark Swan.
Facing a challenge familiar to many of us now, HMRC will explore how they utilised their IT Networks and Workplace Services teams to provide robust and resilient home working for key Government workers.
12:45 Q&A
13:00 COVID schemes development, delivery and governance - HMRC, Service Management & Operations.
COVID required development of new services and connections to existing IT systems, at speed . The HMRC team will talk about some of these critical deliveries and how they managed to successfully achieve good governance and fit for purposes systems, whilst delivering at the challenging speed required by the Pandemic.
13:35 Q&A
13:50 Thanks and event summary - Claire Burn
14:00Event Close

Delivery Platform

This event will be delivered using MS Teams.

How much does it cost?

This event is FREE for all itSMF UK members.

If you are not yet an itSMF UK member, you’ll be shown the individual member annual fee once you click on register now – or you can find out more about membership by clicking here.



March 30
12:00 pm - 2:00 pm
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itSMF Events Team
+44 (0)118 918 6500
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