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Online Member Meet-up – Major Incident Management: best practice, trends and insights

17 June, 2022, 12:00 pm - 2:00 pm

Free

Online Member Meet-up

Major Incident Management is a critical function for all organisations, but what should you be considering as you evaluate your Major Incident Management function in 2022? In this session, Andrew Vermes and Barry Corless will provide their expert opinion and analysis.

Andrew Vermes is a Senior Consultant at Kepner-Tregoe and has worked with major technology clients on improving IT service management processes for over 25 years. As well as running a popular series of masterclasses for ITSMF UK, he is a regular speaker at UK and international conferences, and winner of the PSMA award for contributor of the year in 2019.

Andrew will explore trends in Incident Management and look at what’s changing – for better and worse! Topics he’ll discuss include:

  • Automation
  • Changing responsibilities of Incident and Major Incident Managers
  • Tool proliferation
  • Use of AI
  • Reducing numbers, but increasing seriousness
  • Risk Incidents
  • Swarming
  • Quality measures

Barry Corless is a Director, Consulting Expert in the Service Advisory practice at CGI. He was a lead author (along with Andrew) of ITIL 4’s Incident Management practice guidance and has extensive experience in delivering service improvement initiatives to organisations in multiple sectors.

Another regular contributor to itSMF UK events, as well as the current chair of the North Regional Member Group, Barry will pass on his expertise and encourage debate based on the scenario of major incidents and wider incident management.

Delivery Location

This event will be delivered using Teams.

How much does it cost?

This event is FREE for all itSMF UK members.

If you are not yet an itSMF UK member, you’ll be shown the individual member annual fee once you click on register now – or you can find out more about membership by clicking here.

REGISTER NOW!
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Details

Date:
17 June, 2022
Time:
12:00 pm - 2:00 pm
Cost:
Free
Event Categories:
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Event Tags:

Venue

TBC

Organiser

itSMF Events Team
Phone
+44 (0)118 918 6500
Email
events@itsmf.co.uk
View Organiser Website