Online Masterclass – Major Incident Management
Discover how to create a flexible major incident process that restores service as quickly as possible; what you need to be doing in order to avoid stress and chaos, and effectively deal with any major incident that arises; plus much more in our dedicated Major Incident Management masterclass.
Service and info security management standards: Asia leads the way
Why are there such large variations in adoption of industry standards across the world? I have been reviewing the exploitation of international standards in the UK, specifically ISO/IEC 20000-1 for […]
How to manage yourself when home-working
Following up on his previous blog, Candy Candappa offers some useful hints and tips on working at home – when and where to work, and how to start and stop. […]
Managing a remote-working team in challenging times
Candy Candappa suggests some ways to re-think your management style in the light of enforced remote working. Let us have your thoughts below – are you really ready for remote […]
Talking business to the business
Diary entry, CEO of Parts Unlimited: 12 Feb 2020. 8.00. At least the crisp blue sky surrounding the BT Tower in London did something to raise my spirits. The latest […]
Webinar – 7 Practical ITIL 4 tips for Service Professionals
This webinar will focus on the practical application of ITIL 4, using value streams and also highlighting the various areas of ‘professionalism’ that are now included as part of the ITIL 4 portfolio.
SIG Focus Day – What does ITIL 4 mean for Service Transition?
The aim of our focus day is to pull together enough content to write a white paper “ITIL 4: What does it Mean for Service Transition?”. During the day we will explore how the latest evolution of ITSM best practice reshapes the role of Service Transition.
Make way for High Velocity IT!
High Velocity IT has recently captured the attention of the service management community as one of the four pillars of the new ITIL 4 Managing Professional. Mark Smalley, lead editor […]
The problem with problems – reflections from North region
Richard Horton reports on the latest itSMF UK North Region meet-up, where conversation turned to the question of problem solving and how it should be approached as a key element of service management.
Cloud computing: make it about the business!
Mark O’Loughlin considers the challenges of effective cloud management, the topic of our next SMtech event.
MarsLander marches on
Mark Smalley takes the Marslander ITIL simulation to the next level.
Masterclass – ITIL 4 in Action Simulation
This simulation is a powerful way to stimulate a new way of thinking within the IT Organisation. It helps employees better understand how to improve their own way of working from where they are now (traditional Service Management) towards a more Agile Service Management approach.
