Online Masterclass – ITIL 4 in Action Simulation
This simulation is a powerful way to stimulate a new way of thinking within the IT Organisation. It helps employees better understand how to improve their own way of working from where they are now (traditional Service Management) towards a more Agile Service Management approach.
Online Masterclass – ITIL 4 in Action Simulation
This simulation is a powerful way to stimulate a new way of thinking within the IT Organisation. It helps employees better understand how to improve their own way of working from where they are now (traditional Service Management) towards a more Agile Service Management approach.
Online Masterclass – Post Incident Review
Join us for this Kepner-Tregoe masterclass, designed for Major Incident Managers and Problem Managers and delivered over two days via WebEx.
Online Masterclass – Major Incident Management
Discover how to create a flexible major incident process that restores service as quickly as possible; what you need to be doing in order to avoid stress and chaos, and effectively deal with any major incident that arises; plus much more in our dedicated Major Incident Management masterclass.
Online Masterclass – Major Incident Management
Discover how to create a flexible major incident process that restores service as quickly as possible; what you need to be doing in order to avoid stress and chaos, and effectively deal with any major incident that arises; plus much more in our dedicated Major Incident Management masterclass.
Online Masterclass – Major Incident Management
Discover how to create a flexible major incident process that restores service as quickly as possible; what you need to be doing in order to avoid stress and chaos, and effectively deal with any major incident that arises; plus much more in our dedicated Major Incident Management masterclass.
Online Masterclass – Major Incident Management
Discover how to create a flexible major incident process that restores service as quickly as possible; what you need to be doing in order to avoid stress and chaos, and effectively deal with any major incident that arises; plus much more in our dedicated Major Incident Management masterclass.
MarsLander – flight checklist, Paracetamol
Captain’s log: stardate 22 July 2020 The Mission director rubbed his throbbing temples and shifted in his seat to relieve the pain from the pressure points caused by continual virtual […]
Member events: are you ready to join us online?
The current pandemic has resulted in the suspension of several of our face to face member events. Since then the Committee Chairs, the itSMF UK operations team and myself have […]
Online Member Meet-up
Building on the format of our ever popular Member Meet-ups, this interactive online event will include a presentation on ITIL 4 Create, Deliver and Support from Barclay Rae and Enterprise Service Management from University of Glasgow. The agenda also includes time for group breakout discussions.
ITSM – the next generation. MarsLander faces three new challenges
“To boldly go where no ITIL has been before. That is the challenge facing my Mission Control teams. In this series of three workshops I want the teams to demonstrate […]
Online Masterclass – Post Incident Review
Join us for this Kepner-Tregoe masterclass, designed for Major Incident Managers and Problem Managers and delivered over two days via WebEx.
