Webinar – 7 Practical ITIL 4 tips for Service Professionals
This webinar will focus on the practical application of ITIL 4, using value streams and also highlighting the various areas of ‘professionalism’ that are now included as part of the ITIL 4 portfolio.
SIG Focus Day – What does ITIL 4 mean for Service Transition?
The aim of our focus day is to pull together enough content to write a white paper “ITIL 4: What does it Mean for Service Transition?”. During the day we will explore how the latest evolution of ITSM best practice reshapes the role of Service Transition.
Make way for High Velocity IT!
High Velocity IT has recently captured the attention of the service management community as one of the four pillars of the new ITIL 4 Managing Professional. Mark Smalley, lead editor […]
The problem with problems – reflections from North region
Richard Horton reports on the latest itSMF UK North Region meet-up, where conversation turned to the question of problem solving and how it should be approached as a key element of service management.
Cloud computing: make it about the business!
Mark O’Loughlin considers the challenges of effective cloud management, the topic of our next SMtech event.
MarsLander marches on
Mark Smalley takes the Marslander ITIL simulation to the next level.
Masterclass – ITIL 4 in Action Simulation
This simulation is a powerful way to stimulate a new way of thinking within the IT Organisation. It helps employees better understand how to improve their own way of working from where they are now (traditional Service Management) towards a more Agile Service Management approach.
Masterclass – ITIL 4 in Action Simulation
This simulation is a powerful way to stimulate a new way of thinking within the IT Organisation. It helps employees better understand how to improve their own way of working from where they are now (traditional Service Management) towards a more Agile Service Management approach.
Masterclass – ITIL 4 in Action Simulation
This simulation is a powerful way to stimulate a new way of thinking within the IT Organisation. It helps employees better understand how to improve their own way of working from where they are now (traditional Service Management) towards a more Agile Service Management approach.
Member Meet-up – Edinburgh
The event will provide an opportunity for members to gather with other practitioners to share experiences, listen to guest speakers, and discuss key service management issues. It will also feature a brief itSMF UK update.
Masterclass – ITIL 4 in Action Simulation
This simulation is a powerful way to stimulate a new way of thinking within the IT Organisation. It helps employees better understand how to improve their own way of working from where they are now (traditional Service Management) towards a more Agile Service Management approach.
Achieving Service Excellence in Major Incident Management
Most modern companies depend on technologies to such a degree that it results in a significant risk of technical issues creating IT stability problems and in turn challenge an organisation’s […]
