Webinar – From SLA to XLA and back: an ITIL journey
Roman will talk about the role and positioning of experience management and XLAs in ITIL 4, including the ongoing update of the SLM practice guide.
Webinar – Crafting a Value Vision: Where do you think you’re going?
In collaboration with multiple itSMF country chapters, this is the 3rd instalment of the ‘VALUE’ webinar range. During this insightful, interactive and entertaining session Ken Wendle will focus on the critical value component of “Vision”.
Webinar – Value: It’s more than you think
In collaboration with multiple itSMF country chapters, this enlightening session – based upon in-depth research on the subject of “value” – explores the concept of value from multiple perspectives by Ken Wendle.
ITSM23 Opening Keynote & Awards Special Guest
With the release of the ITSM23 conference agenda just a couple of weeks away, we are delighted to announce our Opening Keynote & Awards Special Guest.
PSMA23: celebrating service excellence
Do you work with service management teams or practitioners who go beyond the call of duty in delivering first-class service? Is it time to recognise those achievements by sharing their stories with other members of our community? If so, look no further than the Professional Service Management Awards, which open on 17th April.
Webinar – Repairing ITIL’s blind eye
For more than 30 years, we have tried to solve the challenges of Business-IT Alignment, the challenges of getting in control of IT and the ever growing complexity, with practice-based frameworks. Join us to find out how the Dutch developed the Unified Service Management method (USM), as a companion to ITIL and other practice-based frameworks, ISO standards, and techniques like Agile and DevOps.
Webinar – Introduction to The V*A*L*U*E Formula
In collaboration with multiple itSMF country chapters, this webinar introduces the back-to-basics model, concepts and guidance on how to maximise your organisation’s value explored within the exciting book, “The V*A*L*U*E Formula”, by Ken Wendle.
ITSM23 main sponsors announced
itSMF UK are delighted to announce that our 6 main sponsors for ITSM23 have now been confirmed. We welcome back 4me and KTSL, who also sponsored ITSM22, and are very pleased to welcome four new partners: Micro Focus, HaloITSM, Clearvision and Moveworks.
ITSM23: Call for Speakers now open
The Call for Speakers is now open for ITSM23 – our annual Conference and Awards – which this year returns to the Madejski Stadium in Reading on 13th-14th November. We’d love to hear from anyone with a good story to tell – practical educational sessions and real-life experience delivered by service management practitioners.
Webinar – 2023 Business Simulation Launch
Working with our simulation partner GamingWorks, we are delighted to expand the range of events available to members for free during 2023. This webinar explores the benefits of business simulation events and provides an overview of each simulation and the relevant target audience.
Online Masterclass – Human-centred design for ITSM
This masterclass provides a foundation level understanding of human-centred design and IT service management. By the end of the event, delegates will be able to draw upon practical, actionable tools to ensure human-centred design values are being embedded in their workplace.
BT the first organisation to complete a fully certified ITSM Maturity Assessment
BT has become the very first organisation globally to complete a fully certified ITSM Maturity Assessment based on the ITIL Maturity Model. The assessment, designed to measure an organisation’s service management capabilities, was conducted by itSMF UK in their role as an Axelos Consulting Partner.
