Online Masterclass – Major Incident Management
Discover how to create a flexible major incident process that restores service as quickly as possible; what you need to be doing in order to avoid stress and chaos, and effectively deal with any major incident that arises; plus much more in our dedicated Major Incident Management masterclass.
MarsLander – flight checklist, Paracetamol
Captain’s log: stardate 22 July 2020 The Mission director rubbed his throbbing temples and shifted in his seat to relieve the pain from the pressure points caused by continual virtual […]
Member events: are you ready to join us online?
The current pandemic has resulted in the suspension of several of our face to face member events. Since then the Committee Chairs, the itSMF UK operations team and myself have […]
Online Member Meet-up
Building on the format of our ever popular Member Meet-ups, this interactive online event will include a presentation on ITIL 4 Create, Deliver and Support from Barclay Rae and Enterprise Service Management from University of Glasgow. The agenda also includes time for group breakout discussions.
ITSM – the next generation. MarsLander faces three new challenges
“To boldly go where no ITIL has been before. That is the challenge facing my Mission Control teams. In this series of three workshops I want the teams to demonstrate […]
Online Masterclass – Post Incident Review
Join us for this Kepner-Tregoe masterclass, designed for Major Incident Managers and Problem Managers and delivered over two days via WebEx.
Online Masterclass – Major Incident Management
Discover how to create a flexible major incident process that restores service as quickly as possible; what you need to be doing in order to avoid stress and chaos, and effectively deal with any major incident that arises; plus much more in our dedicated Major Incident Management masterclass.
Service and info security management standards: Asia leads the way
Why are there such large variations in adoption of industry standards across the world? I have been reviewing the exploitation of international standards in the UK, specifically ISO/IEC 20000-1 for […]
How to manage yourself when home-working
Following up on his previous blog, Candy Candappa offers some useful hints and tips on working at home – when and where to work, and how to start and stop. […]
Managing a remote-working team in challenging times
Candy Candappa suggests some ways to re-think your management style in the light of enforced remote working. Let us have your thoughts below – are you really ready for remote […]
Talking business to the business
Diary entry, CEO of Parts Unlimited: 12 Feb 2020. 8.00. At least the crisp blue sky surrounding the BT Tower in London did something to raise my spirits. The latest […]
Webinar – 7 Practical ITIL 4 tips for Service Professionals
This webinar will focus on the practical application of ITIL 4, using value streams and also highlighting the various areas of ‘professionalism’ that are now included as part of the ITIL 4 portfolio.