Online Masterclass – ITIL 4 in Action Simulation
This simulation is a powerful way to stimulate a new way of thinking within the IT Organisation. It helps employees better understand how to improve their own way of working from where they are now (traditional Service Management) towards a more Agile Service Management approach.
Online Masterclass – Post Incident Review
Join us for this Kepner-Tregoe masterclass, designed for Major Incident Managers and Problem Managers and delivered over two days via WebEx.
Masterclass – Major Incident Management
Discover how to create a flexible major incident process that restores service as quickly as possible; what you need to be doing in order to avoid stress and chaos, and effectively deal with any major incident that arises; plus much more in our dedicated Major Incident Management masterclass.
Online Masterclass – Major Incident Management
Discover how to create a flexible major incident process that restores service as quickly as possible; what you need to be doing in order to avoid stress and chaos, and effectively deal with any major incident that arises; plus much more in our dedicated Major Incident Management masterclass.
Online Masterclass – Major Incident Management
Discover how to create a flexible major incident process that restores service as quickly as possible; what you need to be doing in order to avoid stress and chaos, and effectively deal with any major incident that arises; plus much more in our dedicated Major Incident Management masterclass.
Webinar – Creating a New Digital Operating Model (powered by IT4IT)
Join Rob Akershoek for this webinar which is about creating an overall blueprint for your new digital operating model, defining the value streams (and end-to-end processes), tooling landscape and roles and responsibilities (and skills) you need to create a digital ready organisation.
Webinar – 10 Years of ESM at CERN
During this webinar we’ll learn about 10 years of successful Enterprise Service Management at CERN. CERN was among the first to introduce IT service management principles outside the IT environment, applying ITIL based processes in a wide range of services across the whole organisation.
POP! The Power of People
February 18 15:55 EST (20:55 GMT) Perseverance lands on Mars. Unfortunately this was somewhat later than the itSMF UK MarsLander team, who successfully completed their touchdown at 15:30 GMT. Pipped […]
Webinar – Getting started with ITIL 4
Join Akshay Anand (AXELOS Product Ambassador, ITIL) for this webinar as he highlights three distinct (but related) approaches organisations typically use to adapt their ways of working to the latest guidance and the relative merits of each.
Online Masterclass – ITSM Simulation
The best way to achieve buy-in for a major ITSM modernisation project is to clearly demonstrate the pressing need for change, the benefits of change and how the change will be managed. This event brings everyone together in the same online space and lets them experience it for themselves!
Webinar – Getting started with blending best practice frameworks
DevOps, Agile (40+ flavors), ITSM (6 at least flavors), BRM, new ways of leading or managing, digital, cloud, and more as a new movement for leaders seems to appear daily. Which framework to adopt? Which to blend? Are they really the same in terms of outcomes?
Online Masterclass – ITIL 4 in Action Simulation
This simulation is a powerful way to stimulate a new way of thinking within the IT Organisation. It helps employees better understand how to improve their own way of working from where they are now (traditional Service Management) towards a more Agile Service Management approach.
