Online Event – AI in Change Management: Using AI to support safer, smarter change – Lunch & Learn
AI is already beginning to reshape how IT service teams operate; from automation and diagnostics to knowledge management, incident resolution, and customer experience. The real question for service organisations isn’t whether AI is coming, but whether we’re ready for it.
Member Meet-up – Agentic AI in Action
Join us for this itSMF UK Scotland regional in-person member meet up to see some real-world examples of Agentic AI/AITSM in action.
Online Event – Problem Management: Lunch & Learn
In this session we will discuss how we can measure the value that Problem Management brings to our organisation, and if there are lessons we can learn and apply to other IT Service Management Processes.
Online Event – Asset Management: Lunch & Learn
Join us for a lunch and learn introduction to Asset Management where we’ll discuss how constant baselining and use of established standards and policies can lead to an increasingly mature Asset Management function.
Online Event – Change Management: Lunch & Learn
Join a panel of ITSM professionals from CGI who will share their stories of how they have formed their careers in (or involving) Change Management.
Online Event – Security as your friend
Richard Horton is Service Management Lead at NIHR CRNCC. He implemented an ISO27001 Information Security Management System in 2017 and has been improving it ever since. People outside IT sing its praises, hence running this session. Richard will present and have supporting input from people outside IT on what it feels like to be on the receiving end.
Member Meet-up – Asset Management, Major Incident Management and Enterprise Service Management
Come and join your peers for this in-person member meet up event where we’ll see real-world examples of Asset Management, Major Incident Management and Enterprise Service Management from itSMF member organisations – lessons learned and ideas to take away guaranteed.
Online Event: Transforming CX – The dynamic duo of Service Desk & Change Enablement
At this Online member meet up, we will discuss Transforming CX: The dynamic duo of Service Desk & Change Enablement
Masterclass – Change and Release Management
To operate without formal change and release management capabilities in place risks regular service disruption and adverse impacts to business operations. Instead, attend this event and learn how to minimise risk, reduce service outages, and increase efficiency across IT and business operations.
Masterclass – Change and Release Management
To operate without formal change and release management capabilities in place risks regular service disruption and adverse impacts to business operations. Instead learn how to minimise risk, reduce service outages, and increase efficiency across IT and business operations – attend this event.
