itSMF UK are delighted to welcome Matt Hall from Quilter and Stin Mattu from Upland Software as the presenters for our next online Member Meet-up event. Facilitated by Member Group Chair Chris Kingsbury, this interactive event will focus on Knowledge Management.
itSMF UK are delighted to welcome John Jenkins and Jim Donnelly from Allstate Northern Ireland and Chris Kingsbury from CGI as the presenters for our next online Member Meet-up event on Why have a CMDB and how do you drive value from it?
Our panel of experts will discuss how we can nurture the next generation of IT Service Management talent in a way that encourages diversity of thought as well as creating inclusive environments for people from all backgrounds to have a fair chance and succeed in the IT Service Management sector.
Along with a knowledgeable panel, we will be discussing the concept of sustainable IT and what this means to Service Management and what are organisations doing to drive sustainability and how can we contribute as Service Managers.
CI with a View - From culture to Kanban, from motivation to measurement, join us for an interactive session exploring what continual improvement means in our industry.
Major Incident Management is a critical function for all organisations, but what should you be considering as you evaluate your Major Incident Management function in 2022?
It’s been challenging to adapt to new ways of working and providing services, but it has made us question what we do and why/how we do it. In this interactive session we’ll look at some real-world examples of things we’ll never do or look at in the same way again.
People will forget what you said, people will forget what you did but people will never forget how you made them feel and have we stopped caring about customer service in the UK? Come and hear more....
This is a one hour panel discussion and Q&A investigating the role of ITSM consultants in organisations, and how to get the best out of them.
This in person member meet up will focus on the value of alignment with external standards. We will explore why these standards were pursued, who was involved, what actions they took, lessons they learned, and of course, the value of maintaining the accreditation.
Ground Floor South
Burford House
Leppington
Bracknell
Berks RG12 7WW
Tel: +44 (0) 118 918 6500
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