Industry experts will present on key topics, including AI terminology, practical applications in incident management, and the impact of AI on customer experience and recruitment processes and more. This event offers a unique opportunity to gain insights from leaders in the field and network with other members.
To effectively manage the bridge communications and actions, you will learn why it’s important to separate 4 thinking processes into separate conversations and experience how to manage the visualisation of them in a 4-colour dashboard.
Reflecting on a decade of progress and challenges in Problem Management, we recognise significant strides that have been made, along with some obstacles that have been encountered. As we look ahead, we identify future directions that will shape the evolution of Problem Management.
Ahead of International Women’s Day, join the itSMF UK Women in ITSM Community at Center Parcs Woburn Forest for a day dedicated to making time for YOU. In the hustle and bustle of daily life, it’s easy to forget to prioritise ourselves – but this day is all about taking a step back and investing in your own development and growth in our industry.
Join us for an engaging and interactive debate where IT Service Management Frameworks go head-to-head.
Problem Managers are often given an impossible task and few resources. This masterclass focuses on how top Problem Managers ensure their teams work efficiently, even with limited resources.
This session brings you real world tales from a decade and more in the Service Management kitchen. What's it like at the end of a meal, does each person put their plate in the dishwasher how they see fit? Does the next person move everything so they can fit pots and pans in?
This webinar focuses on connecting the various disciplines in IT management, breaking down the silos to optimise and streamline IT management.
This masterclass introduces Experience Level Agreements (XLAs) and uses interactive studies and exercises to nail down the concept of XLA, setting attendees on a solid path beyond ITIL, SLAs, and KPIs into a new perspective of XLAs and performance outcomes.
Join us for an insightful morning with our guest speakers and opportunity to network with your peers.
Join our lunch and learn by Keith Reeves (Service Management Team Manager at DHCW), and learn from his experience of ten years of participating in and coordinating audits within DHCW.
Join us at Churchill War rooms, to experience rapid change in a safe, simulated environment, whilst deploying technologies, improving processes and achieving success.
Join us on 27th March at 12:00 for our next Member Forum with the Chair and Board of itSMF UK, where we will outline our current activities and strategy and provide you with an opportunity to have your say as a member.
Join us as we launch our new Service Design Community where we will highlight the exciting events lined up for 2025 featuring inspiring speakers and share how you can be part of this dynamic community!
Ground Floor South
Burford House
Leppington
Bracknell
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Tel: +44 (0) 118 918 6500
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