Member meet-up – MIM and more

Join us for an insightful morning with our guest speakers and the opportunity to network with your peers.

Evolution of Major Incident Management

Tony Craig. Head of Major Incident Management BT Business
Started in BT as an apprentice telephone engineer late last century. Worked through various roles in the IT sector. Operations, Change, Service Integration, and Major Incident.

An overview of BT’s role as a service provider in Fintech and the future of IT in Financial Services.

Craig Muirhead, BT Client Partner Financial Services Sector

Service Management in a Multivendor Environment

Martin Goble, Engagement Director TCS
Does it really impact your processes if more than one supplier delivers your IT? If it does how can you ensure optimal service for your business?

Martin has worked in IT and Service Management for over 25 years, in various industries and geographies. For the last 15 years Martin has been at TCS, designing, implementing and operating Service Integration solutions and advising on operating models, governance and reporting.

PeopleCert ITIL CPD Points

itSMF UK members will automatically earn 4 ‘Community’ ITIL CPD points for attending this event – more details available here.

How much does it cost?

This event is FREE to both itSMF UK members and non-members.

REGISTER NOW!

Dundee