This event demonstrates the business value and positive impact of a DevOps approach. By helping to clearly communicate the DevOps case for change, it creates shared understanding and commitment towards Development and Operations working together as a high-performing team.
This simulation is a powerful way to stimulate a new way of thinking within the IT Organisation. It helps employees better understand how to improve their own way of working from where they are now (traditional Service Management) towards a more Agile Service Management approach.
ISO/IEC 20000 is the standard for service management that can be applied to IT and non-IT services. In this event, ISO/IEC 20000 guru Lynda Cooper reviews the third edition of the standard, and explores how it can be applied in today's service-focused organisations.
This simulation is a powerful way to stimulate a new way of thinking within the IT Organisation. It helps employees better understand how to improve their own way of working from where they are now (traditional Service Management) towards a more Agile Service Management approach.
The event will provide an opportunity for members to gather with other practitioners to share experiences, listen to guest speakers, and discuss key service management issues. It will also feature a brief itSMF UK update.
Join us for an introduction to Knowledge-Centred Service (KCS®) - an emerging best practice for knowledge management that integrates the creation and maintenance of knowledge into the problem solving process.
Discover how to create a flexible major incident process that restores service as quickly as possible; what you need to be doing in order to avoid stress and chaos, and effectively deal with any major incident that arises; plus much more in our dedicated Major Incident Management masterclass.
Many product vendors have launched new toolsets to support cloud computing more effectively, but as ever there remain many questions to consider in choosing the best solutions. FREE to attend, let us help you find the ideal partner to solve your business needs.
Implementing streamlined and holistic information management systems is essential to the smooth delivery of modern businesses’ interconnected services. Learn how to transform the way an enterprise manages its data – with the mission to enhance business performance and value.
The aim of our focus day is to pull together enough content to write a white paper “Problem Management and ITIL 4 – the transition”. During the day we will precis the key areas of ITIL 4 and consider how problem management might both add value to and derive value from the latest guidance.
Ground Floor South
Burford House
Leppington
Bracknell
Berks RG12 7WW
Tel: +44 (0) 118 918 6500
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