During this Design and Transition COP meeting, we will explore how the latest evolution of ITSM best practice reshapes the role of Service Design & Transition.
During this webinar we'll learn about 10 years of successful Enterprise Service Management at CERN. CERN was among the first to introduce IT service management principles outside the IT environment, applying ITIL based processes in a wide range of services across the whole organisation.
This meeting will look at ways to optimise change management paying particular attention to - change and change improvement, including how to chair and run more effective CABs as well as Change Management in a more Agile environment.
Many organisations have adopted Lean IT in order to increase customer satisfaction and to achieve greater strategic and financial value. This event will review key Lean IT concepts and give you an understanding of key Lean IT principles and techniques.
Whether you are designing an IT operating model, a Service Management operating model or an operating model for an individual product or service, the Operating Model Canvas and its accompanying tools will help you.
The Digital Transformation Simulation offers a unique opportunity to experience the next generation of IT enterprise business simulations. This event is a highly immersive, virtual, single player strategy simulation that engages and educates individuals at scale.
As ITSM practitioners how can we get started in identifying and progressing Continual Improvement opportunities and how best do we ensure we can demonstrate the business benefits delivered? Find out how here.
At the Strategy and Planning CoP meeting in April it was agreed that Frameworks was the top topic of interest and will be the theme for this May's CoP meeting facilitated by Mark Burgess, Group chair
Join us for this Kepner-Tregoe masterclass, designed for Major Incident Managers and Problem Managers and delivered over two days via WebEx.
There is growing interest in the ways that ITOM underpins ITSM, providing the supporting infrastructure of asset, configuration, security and availability management on which IT services depend. During this event we'll discuss ways that service and operations management can and should inter-relate.
Ground Floor South
Burford House
Leppington
Bracknell
Berks RG12 7WW
Tel: +44 (0) 118 918 6500
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