Community of Practice – Design and Transition Meeting

itSMF UK’s Communities of Practice (CoPs) provide the opportunity to bring together like-minded professionals to focus on areas of common interest. Our CoPs allow members to explore new ideas, challenge and discuss Service Management principles, practices, toolsets and frameworks.  If you have not heard of the Communities of Practice before or have yet to formally volunteer for a specific group, please click here for additional information.

Meeting Agenda – Update

The purpose of this community is to support the use of UX/CX Design and Service Design and consider ways to close the gap between the various disciplines through Transition.

ITIL® 4 represents a paradigm shift for the best practice for IT service management. The service value system, the service value chain, guiding principles…the list of the ‘new’ is impressive and practical. It leaves us with the age-old question of “Why and how do we transition to this new way of working?”

After Introductions and a review of previous meetings, we will explore how the latest evolution of ITSM best practice reshapes the role of Service Design & Transition.

• Axelos Presentation on ITIL 4 – and how design and transition works within this framework.
• Community Member Michael Worts – Presentation by Arqiva and their Design and Transition team. How they have implemented ITIL V3 and their forward look of introducing an ITIL 4 framework to their current way of working.

Looking Forward and Closing Address.

Delivery Platform

This event will be delivered using Teams.

How much does it cost?

This event is FREE for all itSMF UK members.

If you are not yet an itSMF UK member, you’ll be shown the individual member annual fee once you click on register now – or you can find out more about membership by clicking here.

REGISTER NOW!
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