ITSM professionals are being challenged to ensure measurable service delivery and management of cloud environments. PCSM is designed to provide the context behind cloud from a non-technical perspective and upskill IT and Service Management professionals to be digital ready!
Discover how to create a flexible major incident process that restores service as quickly as possible; what you need to be doing in order to avoid stress and chaos, and effectively deal with any major incident that arises; plus much more in our dedicated Major Incident Management masterclass.
Our next free member networking event in the North, focused on the relationship between ITIL and DevOps, will take place at HMRC offices in Newcastle on 26th February 2019.
Whether you are designing an IT operating model, a Service Management operating model or an operating model for an individual product or service, the Operating Model Canvas and its accompanying tools will help you.
FULLY BOOKED. Everything is Problem Management - or should be! Problem Managers have frequently been the poor relations in ITSM, given an impossible task with few resources to work. This masterclass will show you how to add value in the most difficult of circumstances!
FULLY BOOKED. This special one-day seminar, kindly sponsored by Forrester Research, offers a chance to hear about the new ITIL 4 Foundation content and future directions from members of the authoring team, ITIL publishers, and industry analysts.
To operate without formal change and release management capabilities in place risks regular service disruption and adverse impacts to business operations. Instead learn how to minimise risk, reduce service outages, and increase efficiency across IT and business operations – attend this event.
Our next free member networking event in the South West & Wales, focused on designing your operating model and making the future if ITSM relevant, will take place at Hewlett Packard Enterprise offices on 21st March 2019.
Our next free member networking event in Northern Ireland, focused on continual service improvement, will take place at the Allstate offices in Belfast on 29th March 2019.
This special one-day seminar offers a chance to hear about the new ITIL 4 Foundation content and future directions from members of the lead authoring team, including Barclay Rae, Stuart Rance and Akshay Anand, plus other industry analysts.
Ground Floor South
Burford House
Leppington
Bracknell
Berks RG12 7WW
Tel: +44 (0) 118 918 6500
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