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Preparing for ITIL 4

March 11, 10:00 am - 4:00 pm

ITIL 4 is the first significant update to the leading ITSM guidance since 2011. Drawing on extensive input from industry experts based around the globe, including 150 content writers, reviewers and contributors, ITIL 4 includes practical guidance on how to shape and tailor your IT management strategy in the increasingly complex modern environment.

This special one-day seminar, kindly sponsored by Forrester Research, offers a chance to hear about the new ITIL 4 Foundation content and future directions from members of the authoring team, ITIL publishers, and industry analysts. Speakers include lead authors Barclay Rae and Stuart Rance, AXELOS ITSM Ambassador Akshay Anand, Barry Corless from Global Knowleldge, and David Wheable and Duncan Watkins from Forrester.

Content will include:
• ITIL 4 – what’s new and different?
• Guiding principles and how to apply them
• The new value stream model
• Service management practices
• The new Foundation – a trainer’s perspective
• Beyond the Foundation – what’s coming next?

The first deliverables, the “ITIL Foundation, ITIL 4 edition” publication and accompanying training courses, will be available from February 2019 – but much of the ‘meat’ of the ITIL 4 guidance will be rolled out later this year and beyond, along with a range of new ITIL Strategist, Specialist and Leader qualifications.

Make sure you are prepared for this long-awaited development in the ITIL world!

Attendance fee just £99 + VAT for members (non-member £199 + VAT)




March 11
10:00 am - 4:00 pm
Event Category:


Forrester Research
265 Strand
London, London WC2R 1BH United Kingdom
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