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Preparing for ITIL 4

March 11, 2019, 10:00 am - 4:00 pm

ITIL 4 is the first significant update to the leading ITSM guidance since 2011. Drawing on extensive input from industry experts based around the globe, including 150 content writers, reviewers and contributors, ITIL 4 includes practical guidance on how to shape and tailor your IT management strategy in the increasingly complex modern environment.

This special one-day seminar, kindly sponsored by Forrester Research, offers a chance to hear about the new ITIL 4 Foundation content and future directions from members of the authoring team, ITIL publishers, and industry analysts. 

The agenda
9.30    Coffee/registration
10.00  Industry background for ITIL 4  (David Wheable, Vice President, Forrester Research)
10.30  A future built on ITIL 4 (Akshay Anand, ITSM Ambassador, AXELOS)
11.15  Coffee
11.30  ITIL 4 guiding principles (Barclay Rae, ITIL 4 Lead Author and Consultant)
12.15  The ITIL 4 value system and value chain (Stuart Rance, ITIL 4 Lead Author and Consultant)
13.00  Light lunch
13.45  ITIL 4 Foundation – an ATO’s view (Barry Corless, Global Product Director, Global Knowledge)
14.30  Learn and Adapt with ITIL 4 – why stories matter! (Justin Kitchener, Account Director, TSO)
15.00  Coffee and closing Q&A (led by Barclay)
15.30  Close

The first deliverables, the “ITIL Foundation, ITIL 4 edition” publication and accompanying training courses, are now available – but much of the ‘meat’ of the ITIL 4 guidance will be rolled out later this year and beyond, along with a range of new ITIL Strategist, Specialist and Leader qualifications.

Make sure you are prepared for this long-awaited development in the ITIL world!


Attendance fee just £99 + VAT for members (non-member £199 + VAT)

March 11th in London: EVENT FULL
April 1st in London:
book below




March 11, 2019
10:00 am - 4:00 pm
Event Category:


Forrester Research
265 Strand
London, London WC2R 1BH United Kingdom
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