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Member Meet-up – Bristol

March 21, 9:30 am - 4:00 pm

Our next FREE member meet-up event in the South West & Wales will take place at Hewlett Packard Enterprise offices on 21st March. Presentation topics include aligning operations and organisation with strategy, meeting customers’ expectations and making the future of ITSM relevant.  A great opportunity for members to gather with other practitioners to share experiences, listen to guest speakers, and discuss key service management issues. It will also feature a brief itSMF UK update.

Who is it for?

All itSMF UK members.


TimeAgenda ItemPresenterDuration
09:30 - 10:00Registration & Refreshments30 Mins
10:00 - 10:10Introduction & Meeting ObjectivesSimon Hodgson
itSMF South West & Wales Regional Chair & Senior Manager at Sopra Steria
10 Mins
10:10 - 10:30Welcome to HPEMark Wilkinson, HPE20 Mins
10:30 - 11:15HPE Pointnext: Making the Future of ITSM RelevantMark Wilkinson, HPE45 Mins
11:15 - 11:30Coffee & Discussion15 Mins
11:30 - 12:15Strategic BRM - the key to unlocking ValueSimon Kent,
Founder and Executive Coach, Quantum Twenty One
45 Mins
12:15 - 12:30itSMF UpdateitSMF15 Mins
12:30 - 13:15Lunch45 Mins
13:15 - 14:00Operating Model Canvas: Aligning operations and organisation with strategyAndrew Campbell, Ashridge Strategic Management Centre at Hult International Business School45 Mins
14:00 - 14:45Operating Model Canvas Interactive SessionAndrew Campbell45 Mins
14:45 - 15:00AoB / Close / DepartSimon Hodgson15 Mins

How much does it cost?

This event is free for all itSMF UK members.

If you are not yet an itSMF UK member, you’ll be shown the individual member annual fee once you click on register now – or you can find out more about membership by clicking here.



March 21
9:30 am - 4:00 pm
Event Categories:


itSMF Events Team
+44 (0)118 918 6500


Hewlett Packard Enterprise Bristol
Filton Road
Stoke Gifford, Bristol BS34 8QZ United Kingdom
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