Webinar – Introducing the DTMethod, a methodology that helps apply Design Thinking in organisations!
During this webinar, Rafal will present design thinking: an approach for designing user-centred products, services and processes.
During this webinar, Rafal will present design thinking: an approach for designing user-centred products, services and processes.
To operate without formal change and release management capabilities in place risks regular service disruption and adverse impacts to business operations. Instead, attend this event and learn how to minimise risk, reduce service outages, and increase efficiency across IT and business operations.
Network with other members over popcorn and burgers, and enjoy a day of service management content and case studies from PeopleCert, BT, DWP, and University of Birmingham.
This masterclass follows on from the Introduction to XLAs masterclass and is a hands-on practical session designed to help you understand the right experience measures for your business and how you can follow a 9-step approach to build your experience level agreements.
We know that we ought to be in control over how our IT assets are used. But that’s quite challenging in a world of widespread cloud usage, mobile apps and people using their own devices. What should we be doing? How does it add business value? And how do we demonstrate that to senior management?
Discover how to create a flexible major incident process that restores service as quickly as possible; what you need to be doing in order to avoid stress and chaos, and effectively deal with any major incident that arises; plus much more in our dedicated Major Incident Management masterclass.
Come on a journey to plan and run collaborative and engaging workshops.
This SM Forum views ESM from a number of different perspectives, to help participants understand what it really means to apply service management best practice where it’s needed most. Bringing together practitioners with ESM experience in various industry sectors, it offers a excellent opportunity to review and discuss the key issues involved.
At this the launch of the 'Woman in ITSM' CoP, join us to gain a deeper understanding of your own imposter psychology and take away some new coaching practices to rise and thrive in your career.
This masterclass introduces Experience Level Agreements (XLAs) and uses interactive studies and exercises to nail down the concept of XLA, setting attendees on a solid path beyond ITIL, SLAs, and KPIs into a new perspective of XLAs and performance outcomes.