Manchester Member meet-up

Join us for a North-West member meet up where we have a number of speakers lined up ready to showcase ITSM case studies in Energy, Research and more.  From Enterprise to Start-up we will explore different nuances of ITSM and the adaptable approach we can take.

Take this opportunity to also be part of building a potentially new ITSM apprenticeship though our own members.

Agenda:

Post Mortems – The greatest opportunity for Service Management

Jack Bramhall – Deputy Director of Service Management @ Smart DCC
Discussing how to do post incident activity in the correct way.  How wording is key and creating the correct environment is crucial.

What does observability really mean?

Hannah Hammonds – Service Delivery Lead @ Prolific
Discussing the importance of proactive alerts and how they can be used for storytelling whilst aligning to teams.

Building a ITSM apprenticeship

Cristan Massey – Head of Service Management @ Pearson, Vice Chair @ itSMF UK
itSMF UK and their members are exploring the creation of a new ITSM apprenticeship, and this workshop will give an opportunity to help shape the associated knowledge, skills and behaviours.

PeopleCert ITIL CPD Points

itSMF UK members will automatically earn 4 ‘Community’ ITIL CPD points for attending this event – more details available here.

How much does it cost?

This event is FREE to both itSMF UK members and non-members.

REGISTER NOW!

Dundee