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Online Masterclass – Pragmatic Continual Improvement

Online Delivery

As ITSM practitioners how can we get started in identifying and progressing Continual Improvement opportunities and how best do we ensure we can demonstrate the business benefits delivered? Find out how here.

£295

SM Forum – SIAM: success factors and future directions

Online Delivery

Service Integration and Management (SIAM) has evolved rapidly over the last decade. This SM Forum brings together an international line-up of SIAM practitioners and advocates to consider the case for SIAM, the key success factors to implementation, and the new standard that will help those looking for a structured approach.

Free

Online Masterclass – Digital Operating Model

Online Delivery

We will discuss how to create a modern digital operating model. An interactive class providing the ingredients and recipe to define, create and transform your target operating model, ready to manage this new digital reality of delivering: better value, sooner, safer, happier and cheaper.

£295

Online Masterclass – IT Service Continuity Management

Online Delivery

IT Service Continuity Management (ITSCM) addresses the gaps in the traditional disaster recovery approach by introducing layers of resilience that provide higher levels of protection. Attend this masterclass to understand how to fine-tune your organisation's approach to IT resiliency.

£295

Online Masterclass – Co-creating Value in Organisations

Online Delivery

In this masterclass participants will explore the essential aspects of ‘co-creating value’ and learn how they, in their role, can effectively co-create value within organisations. The event will provide an understanding of value co-creation methods and their application in the context of digital service management and service desk operations.

£295

Online Masterclass – Business & IT Alignment

Online Delivery

Are you achieving the right balance between IT performance, conformance and business/IT alignment? We’re swamped with tools and frameworks, but unless we choose the right one for the job we’re bound to fail. The more guidance systems we have to help the more accurate we can be at focusing our efforts. In this Masterclass, we will explore what those multiple guidance systems are, and how they can be used most effectively to generate value for the organisation.

£295

Online Masterclass – Implementing XLAs

Online Delivery

This masterclass is a hands-on practical event designed to help you understand the right experience measures for your business and how you can follow a 9-step approach to build your experience level agreements.

£295

Online Masterclass – Post Incident Review

Online Delivery

Designed for those responsible for creating effective Post-Incident review reports, this event offers a straightforward way to show the relationships between a variety of different causal factors, in a practical case-led event.

£295

Online Masterclass – Sustainability

Online Delivery

This masterclass covers key elements of sustainability, as can be applied to service management including presentations and discussions in groups to review definitions and applications of sustainability.

£295