As ITSM practitioners how can we get started in identifying and progressing Continual Improvement opportunities and how best do we ensure we can demonstrate the business benefits delivered? Find out how here.
Service Integration and Management (SIAM) has evolved rapidly over the last decade. This SM Forum brings together an international line-up of SIAM practitioners and advocates to consider the case for SIAM, the key success factors to implementation, and the new standard that will help those looking for a structured approach.
In this masterclass participants will explore the essential aspects of ‘co-creating value’ and learn how they, in their role, can effectively co-create value within organisations. The event will provide an understanding of value co-creation methods and their application in the context of digital service management and service desk operations.
Are you achieving the right balance between IT performance, conformance and business/IT alignment? We’re swamped with tools and frameworks, but unless we choose the right one for the job we’re bound to fail. The more guidance systems we have to help the more accurate we can be at focusing our efforts. In this Masterclass, we will explore what those multiple guidance systems are, and how they can be used most effectively to generate value for the organisation.